Branch Administrator

Volvo; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

A leading company in sustainable transport solutions, Volvo, seeks a Branch Administrator to oversee various administrative functions including HR, finance, and customer service. The ideal candidate will have strong leadership and communication skills, with a minimum of 3 years of experience in branch administration. Join a dedicated team committed to a better future as we innovate in the transport industry.

Qualifications

• Minimum 3 years of branch administration experience.
• Experience with customer account management.
• Able to work independently.

Responsibilities

• Manage administration functions in finance, HR, and customer service.
• Ensure timely receipt of payments and maintain customer database.
• Assist sales with administrative tasks.

Skills

Leadership

Communication

Numerical skills

Computer literacy

Customer service

Education

Matric or Grade 12

Secretarial or Administration Qualification

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

The main purpose of the role is to be responsible for the administration function within the sub-branch, including Parts, Workshop admin, Finance, HR, and other related administrative functions.

Reporting: This position reports to the Branch Manager.

Job Objectives

Debtors

• Record keeping and maintaining the customer database.
• Ensuring all communications and documents are filed according to Volvo directives and procedures.
• Follow-up on key accounts and queries.
• Ensure timely receipt of payments.

HR

• Communicate effectively with staff and keep them informed.
• Record leave on the ESS system and assist with overtime and leave input on Kronos.
• Approve overtime and print timecards.

Finance

• Assist in generating orders for suppliers and advise the finance department of payments received.
• Allocate receipts to cash accounts and ensure all payments are filed appropriately.
• Balance cash reports daily with the cashier.

Aftermarket administration

• Ensure deposit slips and schedules balance and are forwarded to Head Office daily.
• Promptly resolve or refer queries to Head Office.
• Send all documentation with necessary authorizations to Head Office.
• Make payments immediately on cash sales and ensure aftermarket credits are approved by the manager.

Sales

• Assist sales with administrative tasks, such as following up on release notes and ensuring paperwork meets Volvo standards.

Customer Focus

• Resolve customer account queries and address customer needs and concerns proactively.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Education & Work Experience Requirements:

• Matric or Grade 12.
• Secretarial or Administration Qualification (advantageous).
• At least 3 years of branch administration experience.

Key Competencies

• Leadership and understanding of diverse cultures.
• Excellent communication and writing skills.
• Basic numerical and calculation skills.
• Computer literacy.
• Strong telephone and customer service skills.
• Self-motivated and able to work independently.

Shortlisted candidates must complete and sign personal verification, consent, and indemnity declarations for reference, criminal, credit, qualification, vetting, and other necessary checks.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disabilities to apply.

Application Closing Date: 17 July 2025.

We value your data privacy and do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future of efficient, safe, and sustainable transport solutions. Joining Volvo Group offers numerous career opportunities across our leading brands and entities.

At Volvo Trucks, we lead the way towards a sustainable transport industry. For nearly a century, we have been innovating to make life easier, better, and safer. We embrace curiosity, passion, and change to stay ahead. Join us as we move the world towards a better future.