Bpo Project Manager R35 000 Basic Negotiable + Benefits

Evolution Recruitment; Cape Town; On-site; ZAR 35 000 - 60 000; Full time

Job summary

An established industry player is seeking a Senior BPO / Project Manager to lead their expansion in Cape Town. In this pivotal role, you will oversee all functions of BPO business implementations, ensuring exceptional customer service and operational excellence. Your expertise in management and customer relations will be key in driving success and meeting service level agreements. Join a dynamic team dedicated to providing top-notch medical assistance and claims handling services, while enjoying comprehensive benefits and a supportive work environment. This is a fantastic opportunity to make a significant impact in a growing company.

Benefits

Full Medical Aid

Provident Fund

21 Days Annual Leave

Qualifications

• 5+ years of management experience in a BPO Centre environment.
• Knowledge of Customer Service within the Insurance / Medical industry.

Responsibilities

• Build and maintain relationships with BPO customers.
• Oversee productivity and quality to meet SLAs.
• Engage in business development projects.

Skills

Management Experience

Customer Service

Advanced English Communication

Proficiency in Second Language

Education

Bachelor's Degree

Job description

Senior BPO / Project Manager

Our client is an international company providing global medical assistance and claims handling services to European BPO clients.

The company aims to expand its African Head Office in the CBD of Cape Town by appointing a Senior BPO / Project Manager responsible for overseeing all functions and controls of existing and new BPO business implementations.

Minimum Requirements:

1. Bachelor's Degree
2. 5+ years of management experience in a BPO Centre environment
3. Experience and knowledge of Customer Service within the Insurance / Medical industry
4. Advanced English communication skills – both verbal and written
5. Proficiency in a second language (Italian / German / Swedish / Danish / French) is highly advantageous

Remuneration:

R35 basic (negotiable) + full medical aid + provident fund + 21 days annual leave

Primary Responsibilities:

1. Contribute to customer relationship development by building and maintaining constructive relationships with existing and new BPO customers
2. Provide solutions that improve customer experiences
3. Oversee productivity, quality, and controls to ensure SLAs are met
4. Ensure performance aligns with customer expectations
5. Oversee staff availability and language requirements across platforms
6. Participate in onboarding new customers and act as the main contact point for the commercial team at the head office
7. Engage in contractual and financial discussions, maintaining an overview of financial flows and balances of BPO clients
8. Actively participate in business development projects and monitor international trends in BPO and travel claims services
9. Prepare statistics and presentations for Monitoring Board meetings
10. Participate in internal automation development projects as needed