BPO Facilities and Maintenance Manager

CallForce; Cape Town; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading company is looking for a Facilities Manager to ensure a safe, attractive, and functional working environment. You will proactively manage facility maintenance, compliance, and vendor relationships, overseeing budgets and responding to emergencies. This role is essential in maintaining operational efficiency and safety within the workplace.

Qualifications

• Experience in facilities management and maintenance.
• Ability to oversee budgeting and vendor relationships.
• Knowledge of safety and compliance regulations.

Responsibilities

• Manage maintenance of facilities and oversee the Facilities team.
• Ensure compliance with government regulations and licenses.
• Develop and manage the Facilities budget.

Skills

Project Management

Compliance Management

Facilities Maintenance

Vendor Management

Emergency Management

Job description

TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our professionals.

Role / Purpose :

Manages a safe, attractive, and functional physical environment for all employees. Supports the department's vision to create an exceptional workplace. Develops, implements, and maintains facility programs that prioritize continuous improvement, automation, global thinking, and best practices, while also reducing TTEC’s financial exposure.

Core Responsibilities :

1. Proactively manages the complete maintenance of facilities, including maintaining the superior condition of company spaces and acting as the liaison with landlords/vendors.
2. Reviews government regulations, renews operating licenses, work permits, and ensures compliance with authorities related to the business.
3. Leads and manages the Facilities team within the department’s SLA and KPIs, including Facilities Technicians, Service Contractors, Systems (BMS), Security, Janitorial, and critical equipment contractors.
4. Maintains various facility systems such as HVAC, CCTV, turnstiles, elevators, electrical systems, utilities, emergency generators, UPS, lighting, security, and Fire Detection and Alarm Systems (FDAS).
5. Establishes and manages the Facilities budget (Opex and Capex), handles purchase requisitions, invoices, and reports financial data. Collaborates with corporate real estate to evaluate current and future real estate needs.
6. Develops standards and manages relationships with facility-related vendors, including Janitorial, Security, HVAC, CCTV, elevators, utilities, and emergency systems. Conducts quarterly business reviews (QBRS) with vendors.
7. Manages customer expectations and relations, communicating status and timelines for maintenance projects, upgrades, and changes.
8. Implements and communicates policies related to safety and security, including Risk Management policies concerning Information Security and Management Systems.
9. Oversees facility programs for disaster preparedness and recovery, coordinating with headquarters to implement the company-wide Emergency Response Plan. Acts as the point of contact during disasters to ensure safe return to operations.
10. Maintains and updates architectural drawings and floor plans, ensuring accuracy and currency.
11. Maintains a database of facility fixed assets and their rankings.

Depending on geographic location, may serve as the point of contact for:

1. Environmental issues and questions.
2. Acting as Emergency Manager during calamities, fires, etc.
3. Leading the Emergency Control Organization (ECO).
4. Controlling ECO activation within the area of responsibility.
5. Updating the Emergency Director on emergency situations.
6. Assisting with Health, Safety, and Environment issues.