Bookkeeper

THE SKILLS MINE; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading facilities management company in Durban is seeking an operations management professional. Responsibilities include managing client complaints, ensuring health and safety compliance, and coordinating subcontractor services. Ideal candidates will have a diploma, relevant certifications, and at least 2 years of industry experience. Familiarity with operational systems like SAP is advantageous, along with intermediate MS Office skills.

Qualifications

• Minimum 2 years of experience in a similar role within the industry.
• Familiarity with operational systems is advantageous.
• Knowledge of security and cleaning industry standards is essential.

Responsibilities

• Efficiently handle and resolve client complaints.
• Log complaints and escalate when necessary.
• Manage and document health and safety incidents.

Skills

Client complaint management

Health and safety compliance

Operational system familiarity

Intermediate MS Office skills

Industry standards knowledge

Education

High school diploma or equivalent

Qualifications in operations or facilities management

Certification in health & safety practices

Tools

Profit

Velocity

SAP

Job description

Requirements

• A minimum of high school diploma or equivalent (required)
• A minimum of relevant qualifications in operations management or facilities management (preferred)
• Certification in health & safety practices
• Minimum 2 years of experience in a similar role within the security, cleaning, or facilities management industry
• Familiarity with Profit, Velocity, SAP, or similar operational systems (advantageous)
• Intermediate competence in MS Office
• Knowledge of security and cleaning industry standards and practices

Responsibilities

Efficiently handle and resolve client complaints within a 2-hour turnaround time

Log complaints and address client concerns promptly, escalating to the Area Manager, Key Accounts Manager (KAM), or Regional Director (RD) when necessary

Manage health and safety incidents with full documentation and investigation completed within 7 days

Log incidents, notify Area Manager, KAM, and H&S Manager, and track the investigation process

Coordinate the completion of health and safety forms and obtain confirmation from the H&S Manager

Ensure compliance with safety regulations through established procedures, regular inspections, and prompt issue resolution

Process requests for additional chemicals and consumables (outside of the client contract) within 24 hours

Log requests, obtain client-approved purchase orders (PO), generate sales orders, and send to Area Managers and Stores

Oversee repairs and removal of broken machinery with a 48-hour turnaround time

Request make, model, and serial number, log issues, obtain three supplier quotes, secure approvals, and coordinate repairs after PO confirmation

Engage subcontractors for specialized services outside company capability within a 72-hour turnaround time

Obtain three quotes, secure approvals, coordinate POs, and oversee subcontractor work

Generate sales orders and send supplier POs to subcontractors to initiate work

Ensure subcontractor services meet quality standards and cost efficiency

Process monthly site chemical and consumable goods requisitions based on the BOQ

Send draft to Area Manager for review, adjust as needed, and submit final goods issue to stores within 24 hours