Booking Coordinator

The Legends Agency; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A healthcare staffing agency is seeking a Booking Coordinator in Cape Town. This full-time role involves coordinating nursing shifts, managing staff availability, and ensuring exceptional client service. Candidates should have 1-2 years of experience in a similar capacity, excellent communication skills, and proficiency in digital platforms. Attention to detail and the ability to operate calmly under pressure are essential. A collaborative team environment awaits you.

Qualifications

• 1-2 years of experience in booking, scheduling, rota management, or recruitment.
• Proficient in communication and detail-oriented.
• Calm under pressure with resilience in changing situations.

Responsibilities

• Coordinate nursing and healthcare shifts across multiple clients.
• Match staff to open shifts based on compliance and skill set.
• Maintain accurate shift records and handle cancellations.

Skills

Booking and scheduling

Communication

Organizational skills

Problem-solving

Attention to detail

Team collaboration

Digital platform proficiency

Tools

Monday.com

Excel

Logezy

WhatsApp

Job description

Overview

Booking Coordinator – Join a high-performing healthcare staffing team in a dynamic, fast-paced environment. Office-based Gardens, Cape Town | Full-time | R25,000 per month.

About Our Client
Our client is a nurse-led healthcare staffing agency with Tier 1 contracts across Northern Ireland. They are known for delivering reliable, high-quality staffing solutions to both Trusts and private sector clients. With a supportive leadership team and a collaborative culture, this is an environment where your efforts make a direct impact and career progression is genuinely achievable.

The Role: Booking Coordinator

As a Booking Coordinator, you'll be part of a dedicated team of six, responsible for coordinating shifts, managing staff availability, and ensuring clients receive timely and professional service. This is a busy, rewarding role that requires clear communication, strong organisational skills, and the ability to stay calm under pressure while delivering results.

Key Responsibilities

• Minimum 1-2 years experience in booking, scheduling, rota management, or recruitment roles
• Coordinate and book nursing and healthcare assistant shifts across multiple Trusts and private clients
• Match staff to open shifts based on compliance, skill set, and preferences using Logezy
• Maintain accurate shift records, confirmations, and cancellations
• Work collaboratively with fellow Booking Coordinators, contributing to daily handovers and team goals
• Build and maintain strong communication with candidates and clients via calls, WhatsApp, and email
• Liaise with compliance to ensure only cleared staff are booked, supporting audits and payroll reporting
• Manage short-notice cancellations, following escalation and 24-hour cancellation processes
• Track performance metrics using Monday.com and proactively identify booking gaps

About You

• 1-2 years relevant experience in bookings, scheduling, rota management, or recruitment
• Confident communicator with excellent attention to detail
• Calm, professional, and resilient when handling high-pressure or last-minute changes
• Proficient in digital platforms such as Excel, WhatsApp, Monday.com, and ideally Logezy or similar
• Team-focused, collaborative, and proactive in problem-solving
• (Desirable) Experience in healthcare staffing, including knowledge of HSC Trusts or private hospitals
• (Desirable) Familiarity with IR35 checks, NMC registration validation, and compliance processes