Bloemfontein Call Centre Manager - Data-Driven Leader

Mirna Butler Recruitment; Cape Town; Vor Ort; ZAR 167.000 - 279.000; Vollzeit

Zusammenfassung

Mirna Butler Recruitment seeks a dynamic Call Centre Manager to lead a Bloemfontein-based team in a fast-paced environment, delivering service excellence and operational performance.

The role requires 3–5 years in call centre management, fluency in Afrikaans and English, strong Excel skills, and a proven track record coaching and achieving targets. You will set monthly goals, analyse data, and drive process improvements to sustain high service levels.

Qualifikationen

• Matric completed; relevant tertiary qualification advantageous.
• 3–5 years in a Call Centre Management role.
• Fluent in Afrikaans and English; strong communication.
• Advanced Excel for data analysis and reporting.
• Experience driving performance targets and coaching teams.

Aufgaben

• Motivate and lead the call centre team to meet targets and service levels.
• Set monthly and quarterly goals aligned with business objectives.
• Evaluate staff performance and provide ongoing coaching and development.
• Analyse call centre data in Excel and prepare management reports.
• Identify bottlenecks and implement process improvements.
• Manage patient bookings and customer appointments to ensure smooth workflow.
• Prepare commission calculations and performance summaries using Excel.
• Collaborate with franchise stores on marketing initiatives if required.

Kenntnisse

Call centre leadership

Team leadership

Data analysis

Advanced Excel

English & Afrikaans

Ausbildung

Matric

Bachelor's degree in Business/Customer Service (advantageous)

Tools

Microsoft Excel

Jobbeschreibung

Mirna Butler Recruitment seeks a dynamic Call Centre Manager to lead a Bloemfontein-based team in a fast-paced environment, delivering service excellence and operational performance.

The role requires 3–5 years in call centre management, fluency in Afrikaans and English, strong Excel skills, and a proven track record coaching and achieving targets. You will set monthly goals, analyse data, and drive process improvements to sustain high service levels.