BIS Specialist- Digital Solutions

Samancor; Gauteng; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading mining company in South Africa is looking for a professional to design and support digital business solutions using K2 Nintex forms and SharePoint. This role focuses on enhancing operational efficiency and driving digital transformation projects. The ideal candidate will have a strong technical background, particularly in IT security, customer satisfaction, and business process optimization. Training and support for digital solutions will also be provided.

Qualifications

• Experience in implementing digital solutions using K2 Nintex and SharePoint.
• Strong understanding of IT security principles.
• Ability to provide technical support and troubleshooting.

Responsibilities

• Design and implement digital business solutions.
• Ensure customer satisfaction through collaboration.
• Maintain and enhance digital platforms.

Skills

K2 Nintex forms

SharePoint

Risk assessment

Technical support

Business process optimization

Education

Degree in IT or related field

Tools

Microsoft 365

SAP

Microsoft cloud technologies

Job description

PURPOSE OF THE JOB

Design, implement, and support digital business solutions on K2 Nintex forms and SharePoint to enhance operational efficiency and drive value-adding digital transformation projects.

BALANCED SCORECARD PILLARS, ROLES AND RESPONSIBILITIES :

SAFETY, HEALTH, ENVIRONMENT AND QUALITY

• Identify and assess level of issue-based risk exposures in area of responsibility by considering exposures to business, financial, legal issues, people, equipment, material, environment, processes, etc.
• Consider the level of risk, apply mitigation, and implement control measures for residual risk (set objectives, minimum requirements, etc.)
• Manage SHEQ compliance within the Process through effective use of the Toolbox
• Utilise the Integrated Management System (IMS) to initiate, investigate and report SHEQ status

CUSTOMERS

Ensure Customer Satisfaction

Collaborate with internal stakeholders to gather and analyse business requirements

Maintain strong working relationships with business units to align with operational needs.

Trusted advisor on digital transformation initiatives and document management strategies.

Offer training and support to end-users on electronic forms and SharePoint sites.

Proactively engage with internal teams to identify opportunities for process improvement

Liaise with external consultants and service providers to ensure effective delivery, integration, and support of digital platforms and solutions.

BUSINESS PROCESSES

Policies and Procedures :

Ensure adherence to Group IT Policies, Procedures, Standards, Protocols, Work Instructions, and Codes of Practice.

Comply with Business unit policies and procedures for SHEQ, IT and other disciplines.

Apply governance and IT security standards in the design, deployment, and maintenance of K2 Nintex forms and SharePoint environments.

Support the document management system hosting SOPs, policies, structured and unstructured documents on SharePoint.

Promote alignment with Samancor Chrome’s digital transformation, general IT governance and business approval frameworks used on workflows.

Digital Solutions :

Optimize and enhance business processes with the deployment of electronic forms, mobile applications, SharePoint Sites, and other Microsoft cloud technologies.

Collaborate with business to translate operational needs into scalable digital solutions.

Understand, scope, design, develop, and finally maintain K2 Nintex forms, tables, data, rules and workflows to meet evolving business requirements.

Implement and support digital platforms, document management, SOP and policy control, intranet solutions, workflows, and approval engines.

Administer and enhance SharePoint environment, site architecture, collections, document libraries, permissions, and related SharePoint elements.

Ensure SharePoint and K2 systems are configured, updated, and always maintained.

Explore and implement emerging Microsoft technologies, Microsoft 365, AI, and cloud-based platforms, to drive innovation.

Contribute to digital transformation projects that deliver measurable business value.

IT Security :

Maintain the confidentiality, integrity, and availability of digital platforms such as SharePoint and K2 Nintex by applying secure configuration and update practices.

Implement appropriate technical and organizational measures within newly deployed digital solutions to protect personal, sensitive, and business information against cyber threats.

Collaborate with business to support segregation of duties (SoD) within digital solutions.

Adhere to and apply IT security principles to digital solutions.

Ensure compliance with the Samancor Chrome IT Security policies.

Maintain a secure and up to date digital system environment.

Support :

Provide technical support and troubleshooting on existing K2 Nintex forms, workflows, and SharePoint ensuring timely resolution and minimal disruption to business operations.

Support the rollout of new digital solutions through user training, testing, and post-implementation assistance.

Maintain documentation for digital solutions, including user guides, training content, configuration records, and support procedures.

Monitor usage and workflow errors to proactively identify and resolve potential issues.

Collaborate with IT teams to escalate and resolve complex technical problems.

Participate in the team to recommend solutions to business related problems.

Provide after hour support for SharePoint and forms that are deemed business critical.

System availability :

Ensure adequate performance and availability of K2 Nintex and SharePoint platforms.

Maintain stable and secure digital environments to support business continuity.

Monitor system health and proactively address performance issues to prevent outages.

Apply updates and patches to ensure optimal system reliability and security.

Collaborate with IT infrastructure teams to resolve system-level issues impacting availability.

Administration :

Maintain a clean and safe working environment in accordance with company standards.

Ensure a clean, well-documented, and risk-free digital environment across applications, systems, and data repositories.

Conduct regular housekeeping of digital platforms to ensure optimal usage and compliance.

Contribute to continuous improvement of customer satisfaction through surveys.

Maintain records of configurations, changes and data for audit and reference purposes.

WORKING CONDITIONS

Overtime X Standby X Shifts Travel X Carry Legal Appointment

GROWTH

Manage Continuous Improvement through Operational Excellence

BEHAVIOURAL COMPETENCIES :

Safety Leadership

Innovation

Planning, Organising & Control

Results Orientation

Problem Solving & Decision Making

Relating & Networking

Change Leadership

Business Acumen

WORKPLACE COMPETENCIES :

Systems :

Microsoft Programs

Samancor Chrome Systems (IMS, EBMS, Chromedoc, SAP, Coupa, MES)

Job Skills :

Required training as per training matrix

Soft Skills as identified per department / level

Demonstrate appropriate customer care and professionalism in the context of IT support.

Apply structured problem-solving strategies to diagnose and resolve problems.

Perform research and evaluate emerging technologies relevant to business needs.

Apply principles of user experience and usability when designing digital systems.

Apply governance and compliance within digital systems, document control and workflows.

Knowledge :

Demonstrate an understanding of project coordination concepts

Demonstrate an understanding of computer architecture concepts

Demonstrate an understanding of IT Policies and Procedures

Demonstrate an understanding of different computer architectures and standards

Demonstrate an understanding of the concepts of Multi-User computer Operating systems

Demonstrate an understanding of Microsoft Technologies and Systems

Demonstrate an understanding of information systems technologies

Demonstrate an understanding of the principles of IT Security

Demonstrate an understanding of basic troubleshooting