Billing & Collections Agent

1-gird South Africa; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading web hosting company in Cape Town is seeking a Billing & Collections Agent to provide exceptional customer service and manage billing inquiries. The ideal candidate will have at least one year of experience in collections or customer billing, possess strong communication and negotiation skills, and be comfortable working in a fast-paced environment. This role ensures timely collection of overdue accounts while maintaining positive customer relationships.

Qualifications

• 1+ years’ experience in collections, credit control, or customer billing preferred.
• Strong communication, negotiation, and problem-solving skills required.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Responsibilities

• Handle billing and collections-related queries professionally and empathetically.
• Conduct daily collections on overdue accounts to meet set targets.
• Maintain accurate records of customer interactions and account statuses.

Skills

Customer-focused

Strong communication

Problem-solving skills

Negotiation skills

Education

Matric or equivalent

Tools

Ticketing or CRM systems

Job description

About Us

1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a Billing & Collections Agent to join our team and help us bring our vision to life.

Job Purpose

Provide customer service and resolve billing and collections queries. Minimise potential losses through effective credit control and ensure timely collection of overdue accounts while maintaining positive customer relationships.

Duties and Responsibilities

Customer Support

• Handle billing and collections-related queries through with professionalism and empathy.

• Provide first-time resolutions while adhering to SLAs and company policies.

• Build and maintain strong customer relationships.

Collections & Account Management

• Conduct daily collections on overdue and delinquent accounts to meet set targets.

• Manage payment allocations, arrangements, account activations, suspensions, and cancellations.

• Advise customers on account balances and payment options.

• Manage credit and debit notes, perform account reconciliations, and update customer records.

• Coordinate with debt collectors and manage delinquent accounts as per policy.

Compliance & Administration

• Comply with business procedures and adhere to data confidentiality policies.

• Maintain accurate records of customer interactions and account statuses.

Qualification and Experience

• Matric or equivalent required

• 1+ years’ experience in collections, credit control, or customer billing preferred

• Experience working with ticketing or CRM systems advantageous

• Strong communication, negotiation, and problem-solving skills

• Ability to manage multiple tasks and meet deadlines

Key Competencies

• Customer-focused and brand aware

• Excellent verbal and written communication

• High attention to detail and strong administrative skills

• Disciplined, professional, and respectful of confidentiality

• Negotiation skills with a solution-driven mindset

• Ability to handle conflict and resolve issues patiently and efficiently

• Ability to work in a fast-paced environment and manage time effectively