Bilingual French Real-Time Analyst

PEAK Business Consulting; Durban; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A dynamic consulting firm in Durban, Umhlanga is seeking a Bilingual French Real-Time Analyst to monitor call queues and ensure optimal service levels for North American accounts. Candidates must be fluent in French and English with experience in Real-Time Analysis. This full-time, onsite role offers a vibrant work environment and competitive benefits.

Benefits

Growth opportunities

Vibrant team environment

Competitive remuneration and benefits

Qualifications

• Fluent in French and English (both written and spoken).
• Proven experience in Real-Time Analysis within a BPO or contact centre environment.
• Strong analytical, problem-solving, and multitasking skills.
• Excellent communication and teamwork abilities.
• Flexibility to work shifts aligned with North American time zones.

Responsibilities

• Monitor real-time call volume, staffing levels, and performance metrics.
• Adjust staffing allocations and resources to meet service level targets.
• Communicate intraday performance trends to operations teams.
• Support Canadian and USA client accounts with bilingual (French/English) reporting and communication.
• Collaborate with Workforce Management, Operations, and Leadership to optimise scheduling.

Skills

Fluent in French

Fluent in English

Analytical skills

Problem-solving

Teamwork abilities

Job description

We’re Hiring: Bilingual French RTA (Real-Time Analyst) – Durban, Umhlanga

We are thrilled to announce an exciting new venture at our Durban site in Umhlanga! We’re looking for a Bilingual French Real-Time Analyst (RTA) to join our dynamic team and provide support for our Canadian and USA accounts.

Location: Durban – Umhlanga

Type: Onsite, Full-time

Languages Required: French & English (fluent in both, written and spoken)

About the Role:

As a Real-Time Analyst, you will be the heartbeat of our workforce management operation, monitoring call queues, agent adherence, and real-time KPIs to ensure optimal service levels across multiple accounts. You will play a vital role in enabling operational excellence for our North American clients.

Key Responsibilities:

• Monitor real-time call volume, staffing levels, and performance metrics.
• Adjust staffing allocations and resources to meet service level targets.
• Communicate intraday performance trends to operations teams.
• Support Canadian and USA client accounts with bilingual (French/English) reporting and communication.
• Collaborate with Workforce Management, Operations, and Leadership to optimise scheduling.

Requirements:

• Fluent in French and English (both written and spoken).
• Proven experience in Real-Time Analysis within a BPO or contact centre environment.
• Strong analytical, problem-solving, and multitasking skills.
• Excellent communication and teamwork abilities.
• Flexibility to work shifts aligned with North American time zones.

Why Join Us?

• Be part of an exciting new venture with growth opportunities.
• Work in a vibrant and supportive team environment.
• Competitive remuneration and benefits package.

Apply Now!

If you’re ready to bring your bilingual expertise and analytical skills to a fast-paced, exciting new project, we want to hear from you!

Send your application to: peakbusinessconsultingsa.com