Bilingual Claims Resolution Associate - English/Spanish

Gallagher Bassett; Folsom (CA); Remote; USD 40 000 - 80 000; Full time

Job summary

Join a forward-thinking organization dedicated to making a difference in people's lives through effective claims management. As part of the Claims Resolution Associate Program, you'll receive expert mentorship and training, equipping you with essential skills in investigation, decision-making, and communication. This fully remote position offers a clear career path and the chance to impact clients positively. If you are passionate about helping others and eager to grow in a supportive environment, this opportunity is perfect for you.

Benefits

Medical/Dental/Vision Plans

Life and Accident Insurance

401(K) and Roth Options

Tax-Advantaged Accounts (HSA, FSA)

Educational Expense Reimbursement

Paid Parental Leave

Digital Mental Health Services

Flexible Work Hours

Training Programs

Charitable Matching Gift Program

Qualifications

• Must possess a high school diploma; bachelor’s degree preferred.
• Bilingual in English/Spanish is desired.

Responsibilities

• Investigate claims and gather crucial information.
• Analyze and evaluate claims for informed decision-making.
• Communicate effectively with clients and stakeholders.

Skills

Investigation Skills

Decision-Making

Effective Communication

Organizational Skills

Interpersonal Skills

Client Focus

Education

High School Diploma

Bachelor’s Degree

Job description

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Are you driven by a passion for making a difference in people's lives? At our company, we believe in fostering career growth and providing meaningful opportunities for those who are passionate about helping people. Our claims teams play a crucial role in supporting our staff and businesses during challenging times.

In our Claims Resolution Associate Program, you'll benefit from expert instruction and mentorship from our accomplished leaders and embark on a journey of continuous learning and development that will propel you along a clearly defined career path. Your growth and advancement are at the heart of what we offer.

Gallagher Bassett is the world’s premier provider of risk and claims management services. Wherever opportunity and need come next in this world, Gallagher Bassett is there. More than 5,000 of the most dedicated professionals backed by our state-of-the-art technology, and each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

This position is Fully Remote.

How you'll make an impact

We are seeking exceptional talent to join our Claims organization through the Resolution Associate Program. The Resolution Associate Program is a structured learning and development program perfect for recent graduates or those looking to transition to a new and rewarding career.

Resolution Associates will gain many skills and expertise including:

• Mastering the Art of Investigation: You'll learn to investigate claims with comprehensive instruction, exposure, and preparation, becoming adept at gathering crucial information.

• Sound Decision-Making: You'll gain the skills to analyze and evaluate claims, enabling you to make informed decisions and recommendations.

• Effective Communication: You'll develop the ability to communicate effectively with clients and other stakeholders, building strong relationships that drive success.

Apply today and take your first step towards a rewarding career in claims that combines knowledge, skill, and compassion.

About You

Work Traits

• Positive Attitude: Ethical, adaptable, and optimistic; thrives in a fast-paced environment; proactive problem solver

• Organizational Skills: Attention to detail, time management, prioritizes tasks, and follows up diligently

• Commitment to Growth: Asks questions, learns from peers, and passes licensing exams to enhance expertise

• Interpersonal Skills: Works well with a variety of people, assesses credibility, builds strong relationships, and remains approachable and resilient

• Effective Communication: Concise and clear communicator, proactively shares information, actively listens, and communicates reasoning behind decisions

• Client Focus: Understands and meets client needs, delivers quality service, and shows empathy, reflecting our social purpose

Required

• High School Diploma

Desired

• Bachelor’s degree
• Bilingual in English/Spanish

State Licensing

• Gallagher requires that all its claim personnel who interface with our clients hold an insurance license in the state(s) in which they operate and serve. Requirements for obtaining a license differ by state and you will need to work with your supervisor to register for the state licensing course(s) and/or exam(s). Successful passing of the state insurance exam must be completed within 30 days of start date in order to continue employment in this role.

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Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.