Bi Specialist

Callforceoutsourcing; Cape Town; On-site; ZAR 30,000 - 50,000; Full time

Job summary

A leading company in contact centre solutions is seeking a BI Specialist in Cape Town. The role involves designing, developing, and maintaining data-driven solutions that enhance decision-making and operational efficiency through data analysis, reporting, and collaboration with various teams.

Responsibilities

• Collect, process, and analyze large datasets.
• Design and build interactive dashboards and visualizations.
• Collaborate with teams to tailor BI solutions.

Skills

Business Analysis

Continuous Improvement

Data Analysis

Data Trends

Performance Analysis

Reporting

Solution Development

Tools

Power BI

Tableau

QlikView

Job description

Creating purposeful careers as we build the future of contact centre solutions. We are recruiting for a BI Specialist who will be responsible for designing, developing, and maintaining data-driven solutions that enhance decision-making and operational efficiency.

This role involves analyzing data, creating insightful reports, dashboards, and visualizations, and providing actionable recommendations to support the strategic objectives of the business and its clients.

Key Responsibilities

1. Data Analysis & Reporting: Collect, process, and analyze large datasets to identify trends, patterns, and insights. Design and build interactive dashboards and visualizations using BI tools (e.g., Power BI, Tableau, QlikView). Develop reports to track key performance indicators (KPIs) such as productivity, quality, and customer satisfaction. Present findings to stakeholders, including senior leadership and clients.
2. BI Solution Development: Design and implement data models, ETL processes, and data pipelines for reporting purposes. Collaborate with IT teams to ensure data accuracy, consistency, and security. Maintain and optimize existing BI systems and tools for performance and scalability.
3. Stakeholder Collaboration: Work closely with operations, quality, and client teams to understand business requirements and provide tailored BI solutions. Translate business needs into technical specifications for dashboards and reporting tools.
4. Performance Monitoring: Monitor operational performance and provide insights to improve efficiency and client satisfaction. Identify opportunities for process optimization and automation using data insights. Stay updated with BI trends, tools, and technologies to recommend enhancements.

Skills

• Business Analysis, Continuous Improvement, Data Analysis, Data Trends, Performance Analysis, Reporting, Solution Development
• Business Process Outsourcing (BPO), Telecommunications