BI Business Analyst

Santam has a career opportunity for a Business Analyst in the short-term insurance and retail distribution environment who will be based in Bellville, Cape Town.

KEY RESPONSIBILITIES

1. Consult with business to identify business information requirements.
2. Assist with conceptualization, proposal of solutions, and business case development, focusing on data needed to enable the proposed business solutions.
3. Analyse, decompose, and model relevant business data requirements through conceptual and logical data models and definitions.
4. Plan, organize, and administer data analysis work to ensure timely and successful delivery.
5. Ensure solutions meet business expectations regarding data acquisition, processing, and reporting.
6. Collaborate with data analysts and database administrators to understand data structures and verify that technical implementations meet business requirements.
7. Participate in quality assurance and user acceptance testing.
8. Investigate production incidents and change requests, identify solutions, and work with the development team to implement them.
9. Support and collaborate with project management, change management, training, design, development, and testing teams.
10. Comply with company policies, procedures, standards, and methodologies.
11. Stay updated on industry practices and trends in insurance and retail distribution, and contribute innovative ideas for technology use and process improvements.
12. Assist with compiling monthly statistics and reports.

QUALIFICATIONS AND EXPERIENCE

1. Degree in commerce, analysis, information systems, or related fields (e.g., B. Comm, B. Tech). Relevant tertiary qualification or certification (e.g., CBAP) is advantageous.
2. 3–4 years of experience as a Business Analyst.
3. Experience in BI Business Analysis, Data Design, and Systems Analysis in a data and analytics environment is beneficial.
4. Understanding of data modeling methodologies is advantageous.
5. Experience engaging with stakeholders to identify and specify business requirements.
6. Experience working in an Agile environment as part of a Scrum team is advantageous.
7. Experience in the short-term insurance industry is advantageous.

COMPETENCIES

1. Delivering results and meeting customer expectations.
2. Relating and networking.
3. Analytical thinking.
4. Applying expertise and technology.
5. Achieving personal work goals and objectives.
6. Understanding high-level systems architecture.

ADDITIONAL SKILLS AND COMPETENCIES

1. Strong analytical and problem-solving skills.
2. Customer service orientation and collaborative interpersonal skills.
3. Thorough knowledge of business, data, and technology environments.
4. Effective written and verbal communication skills.
5. Relationship-building skills and stakeholder engagement at all levels.
6. Self-driven, confident individual capable of remaining calm under pressure.
7. Ability to manage workload and timelines independently.
8. Workshop facilitation and decision-making skills.
9. Conflict management abilities.
10. Organizational skills in fast-paced and dynamic environments.
11. Ability to work independently and collaboratively.
12. Ownership, leadership, and initiative in driving actions to completion.

ABOUT THE COMPANY

Santam is South Africa's leading short-term insurer, transacting all classes of short-term insurance through its subsidiaries. The company is large, diversified, and committed to transformation, with a core focus on delivering Insurance Good and Proper.

Please note this appointment will align with Divisional Employment Equity targets. People with disabilities are encouraged to apply.