Betting Clerk - Worcester - Western Cape

Hollywoodbets; Wes-Kaap; On-site; ZAR 120 000 - 180 000; Full time

Job summary

Join a vibrant team at a leading gaming company where you will manage branch operations, take customer bets, and ensure excellent service. This role offers the chance to grow within a dynamic environment that values innovation and teamwork. You will be responsible for cash management, updating betting boards, and maintaining a customer-centric culture. If you have a passion for the gaming industry and possess strong communication and problem-solving skills, this opportunity is perfect for you. Embrace the challenge and be part of an exciting journey to success!

Qualifications

• 1-2 jaar ervaring in die speletjiebedryf.
• Goeie begrip van verskillende weddenskappe.

Responsibilities

• Bestuur die tak se bedrywighede en neem kliëntweddenskappe.
• Verskaf uitstekende kliëntediens en bou sterk verhoudings.

Skills

Klantendienst

Kommunikasievaardighede

Probleemoplossing

Betting procedures

Luistervaardighede

Job description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Betting Clerk to be based in Worcester, Western Cape. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing pay-outs, customer service, and compliance.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.

You Bring:

• 1 – 2 years’ experience in the gaming industry

What You’ll Do for The Brand:

Branch Growth

• Ensure betting boards are updated timeously.
• Update memos, card changes, results, and scratchings which occur throughout the day.
• Be knowledgeable on all betting rules, odds, and pay-outs.
• Inform the Team Leaders/Betting Manager when laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures to minimize risks of theft/fraud.
• Be alert to emerging attempts to defraud the company.

Cash Management

• Ensure accurate float amounts at the beginning of the shift for end-of-day balancing.
• Conduct interim checks during the day with the team leader on duty.
• Address cash shortages immediately; shortages less than R250.00 must be paid back into Hollywood on the same day.
• Declare all shortages and overs to the team leader on duty and record correctly on the recon.

Branch Appearance

• Maintain the branch in a neat and tidy condition according to Hollywood standards.
• Ensure workstations are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company and promptly advise branch/senior team leaders of any problems/malfunctions with terminals/equipment/resources (e.g., TV display of results, offline).

Customer Service

• Provide good customer service by being friendly, helpful, polite, and courteous at all times.
• Proactively address customer complaints and ensure positive feedback is given.
• Build strong relationships with regular customers.
• Create a customer-centric culture within the branch and drive the philosophy of “service with a smile” at all times.

What You’ll Bring To The Team:

• Excellent listening skills.
• Excellent communication skills (verbal and written).
• Good understanding of betting procedures.
• Good problem-solving skills.
• Good understanding of different betting types.
• Great customer service skills.

So, are you ready to level up, learn, and perform at your best? Apply now!

Please note that only candidates who meet the stipulated minimum requirements will be considered.