Betting Clerk-George

Hollywoodbets; George; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading betting company in George, Western Cape is seeking a Betting Clerk. The role involves managing cash, ensuring compliance, providing excellent customer service, and maintaining branch standards. Candidates should have a diploma/degree and experience in the gaming industry is preferred.

Qualifications

• Understanding of betting procedures and types.
• Experience in cash handling and management.
• Ability to provide good customer service and build relationships.

Responsibilities

• Ensure betting boards are updated timeously.
• Manage cash according to defined processes.
• Provide excellent customer service and address complaints.

Skills

Good understanding of betting procedures

Good business acumen skills

Excellent people management skills

Customer service experience

Education

Diploma / Degree

Job description

Overview

Job title : Betting Clerk-George

Job Location : Western Cape, George

Deadline : September 15, 2025

A Bonus To Have :

• Diploma / Degree.
• Valid Driver’s License
• 1-2 years in Gaming Industry

What You’ll Do For The Brand

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders / Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes / procedures and minimize risks.
• Theft / fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your work stations is well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch / senior team leaders promptly of any problems / malfunction with the terminals / equipment / resources (e.g. TV display of results, Off-line)

Customer Service

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

What You’ll Bring To The Team :

• Demonstrate a good understanding of betting procedures and betting types.
• Demonstrate good business acumen skills.
• Demonstrate good financial management skills.
• Excellent people management skills.
• Customer service and orientation experience.
• Must be able to identify, analyse, organise, and solve problems.
• Follows through and delivers results despite obstacles.
• Good attention to detail.

Apply Before 09 / 14 / 2025

Categories: Sales / Retail / Business Development jobs