Betting Clerk

Hollywoodbets; Durban; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading sports betting operator in Durban is seeking a Betting Clerk to manage branch operations, handle customer bets, and provide outstanding service. The ideal candidate will have a diploma, good understanding of betting procedures, and strong customer service skills. This role offers a dynamic work environment with opportunities for growth.

Qualifications

• Understanding of business drivers and financial awareness.
• Good understanding of betting procedures and types.
• Ability to manage income, payouts, and minimize losses.

Responsibilities

• Manage operations of the branch including taking customer bets.
• Ensure accurate cash management and minimize risks.
• Provide excellent customer service in a friendly manner.

Skills

Customer service

Attention to detail

Problem-solving skills

Education

Diploma/degree

Job description

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. Our talented team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our team and let’s reach for the stars.

We have an amazing opportunity for a Betting Clerk to join our team in our Park Branch - Durban, KZN. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services, and compliance.

With Hollywoodbets You Will

• Innovate and create as part of a like-minded, authentic team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus To Have

• Valid Driver’s License.
• Diploma/degree.
• 1-2 years gambling industry experience.

What You’ll Do For The Brand

Branch Growth

• Ensure betting boards are updated timeously.
• Update memos, card changes, results, and scratchings throughout the day.
• Be knowledgeable on all betting rules, odds, and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Inform team leaders/betting manager when laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes and minimize risks, theft, and fraud.

Cash Management

• Ensure accurate float amounts at the beginning of shifts for balancing.
• Conduct interim checks with the team leader on duty.
• Deal with cash shortages immediately; shortages less than R250 must be paid back on the same day.
• Declare shortages and overs on the recon.

Branch Appearance

• Maintain a neat and tidy branch according to Hollywood standards.
• Keep work stations well maintained and in good condition.
• Report any issues with terminals or equipment promptly.

Customer Service

• Provide friendly, helpful, and courteous service at all times.
• Address customer complaints proactively and build strong relationships.
• Create a customer-centric culture with a “service with a smile” philosophy.

Compliance

• Adhere to internal control policies and code of ethics.
• Dress in the correct Hollywood uniform when on duty.
• Prohibit credit bets and bets while in uniform.
• Follow procedures to prevent losses and report malfunctions.

Values

• Actively promote and live the Hollywood values.

What You’ll Bring To The Team

• Understanding of business drivers, financial awareness, and cost control.
• Good understanding of betting procedures and types.
• Ability to manage income, payouts, and minimize losses.
• Attention to detail and responsibility in tasks.
• Problem-solving skills and proactive approach.
• Customer focus and follow-up skills.

So, are you ready to level up, learn, and perform at your best? Apply now!

Please note: If you are not contacted within 30 days, consider your application unsuccessful.

About Us

Hollywoodbets is a sports and entertainment betting operator born in Durban, South Africa. Whether online or in retail branches, customers can place bets conveniently anytime, anywhere.

We partner with local and international legends, from the Hollywoodbets Sharks and Brentford FC to the Hollywoodbets Durban July. Being part of our Purple Team means being part of something bigger.

At Hollywoodbets, every day is a chance to learn, grow, and make an impact. We move fast, think big, and work together to turn bold ideas into reality. With passion, creativity, and a shared purpose, we bring our Purple Spirit to everything we do.

The opportunities are endless. If you’re driven, curious, agile, and ready to level up, there’s no limit to how far you can go with the Purple Team!