Benefits Administrator

The Foschini Group; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in retail seeks an Administrative Assistant to support their Retirement Fund operations. This role involves handling member queries, maintaining records, and ensuring compliance with relevant legislation. A focus on customer service and effective communication are key to success in this position.

Qualifications

• 1-2 years of administration experience required.
• Experience with administration systems preferred.
• Matric qualification is essential.

Responsibilities

• Provide Benefits Options Counselling to Fund members.
• Maintain audit trails of all interactions.
• Submit withdrawal claims and address member queries.

Skills

Customer Service

Communication

MS Office

Education

Matric

Tools

Khulisa

Job description

Key Responsibilities:

1. Providing exiting employees, who are Fund members, with Benefits Options Counselling and information upon request.
2. Maintaining an audit trail of all interactions with members using the relevant systems and processes.
3. Collation, vetting, and retention of all supporting documentation on the members' records.
4. Ensuring timely correspondence with the relevant member within SLA.
5. Submitting withdrawal claims to the Fund administrator according to legislation such as the Pension Funds Act and/or relevant legislation.
6. Timely and accurate electronic claim submission via the Fund administrator's system.
7. Prompt attention and resolution of member queries related to Retirement Fund, death, disability, and funeral in RSA and ROA.
8. Focus on process improvement, efficiencies, and identifying risks with possible solutions to mitigate them.
9. Completing and maintaining process reports in line with departmental SLA.
10. Performing ad hoc duties and projects aligned with departmental KPAs.

Qualifications and Experience:

• Matric
• 1-2 years of administration experience
• Experience with administration systems, e.g., Khulisa

Skills:

• Customer Service
• Communication
• Proficiency in MS Office (Outlook, Word, Excel)

Behaviours:

• Applying market and business insights to drive organisational objectives
• Collaborating effectively to achieve shared goals
• Developing plans and prioritising initiatives aligned with organisational goals
• Assessing and improving work process efficiency and quality
• Interpreting and simplifying complex information for problem-solving
• Taking accountability and ensuring performance targets are met
• Embracing new challenges with urgency and enthusiasm
• Communicating clearly and effectively
• Building trust through honesty and integrity
• Leveraging technology to enhance productivity and support growth

Additional Information:

Preference will be given to candidates from designated groups in terms of the Employment Equity Act.

About Us:

TFG is a diversified retail portfolio of 34 brands, inspiring customers to live their best lives. We aim to create remarkable omnichannel experiences and are committed to employee growth. Join us to explore opportunities and make an industry-wide impact.

About the Team:

The Human Resources team focuses on creating the best employee experience, handling talent acquisition, onboarding, performance management, development, career progression, employee relations, and remuneration.