Bench Shift Supervisor - Whittlesea

Findojobs South Africa; South Africa; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A restaurant management company in South Africa seeks 20 Trainee Shift Supervisors. This role involves assisting in achieving customer service standards, managing shifts, and supporting employee training. Ideal candidates are ready for development and have a passion for leadership. This is an opportunity to grow into future supervisory positions.

Qualifications

• No specific qualifications listed, but readiness for development and training implied.

Responsibilities

• Assist in achieving CHAMPS Standards for customer satisfaction.
• Manage shifts according to company policies.
• Allocate responsibilities and monitor employee performance.
• Implement maintenance procedures and ensure safety.
• Report employee relations and service issues to management.
• Assist in staff training programmes.

Job description

An opportunity exists in the Talent Pool / Bench of the Operations Department for 20 x Trainee Shift Supervisors. Reporting to the Restaurant General Manager, the successful incumbent / s will be part of a development programme aimed at getting them ready for future Shift Supervisor positions that may arise in the business.

KEY RESPONSIBILITIES

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly.
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• Report to the ARM / RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the ARM / RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage