Bench Shift Supervisor - King Williamstown

Alliance Foods SA (Pty) Ltd.; Qonce; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Alliance Foods SA (Pty) Ltd. is seeking 20 Trainee Shift Supervisors to join their operations team. This development program aims to prepare candidates for future supervisory roles, focusing on customer service excellence and operational management. Candidates will assist in implementing training programs, managing shift activities, and ensuring adherence to safety standards.

Qualifications

• Ability to manage and direct employees effectively.
• Strong focus on customer satisfaction and operational standards.
• Willingness to participate in training programs.

Responsibilities

• Assist in achieving operational standards and restaurant goals.
• Manage shifts and employee activities to maximize efficiency.
• Implement safety and security measures in the restaurant environment.

Skills

Customer service

Leadership

Operational efficiency

Teamwork

Job description

An opportunity exists in the Talent Pool / Bench of the Operations Department for 20 x Trainee Shift Supervisors. Reporting to the Restaurant General Manager, the successful incumbent / s will be part of a development programme aimed at getting them ready for future Shift Supervisor positions that may arise in the business.

KEY RESPONSIBILITIES

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly.
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• Report to the ARM / RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the ARM / RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage

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Shift Supervisor • Kingwilliamstown / Qonce, ZA