Bench Shift Supervisor - East London

Findojobs South Africa; Oos-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading restaurant chain in South Africa is offering a Trainee Shift Supervisor position in the Operations Department. This role is part of a development program aimed at preparing successful candidates for future supervisory positions. Key responsibilities include managing shifts, assisting in achieving operational standards, and supporting employee training initiatives. Ideal for those seeking a stepping stone to a supervisory career in a fast-paced environment.

Responsibilities

• Assist in achieving CHAMPS Standards within the restaurant.
• Manage shifts according to company policies and procedures.
• Allocate responsibilities to employees and monitor performance.
• Ensure maintenance procedures are followed.
• Implement controls for safety and security.
• Report any issues affecting operation to RGM.
• Assist in implementing training programs for staff.
• Act as a role model and demonstrate leadership.

Job description

An opportunity exists in the Talent Pool / Bench of the Operations Department for 20 x Trainee Shift Supervisors. Reporting to the Restaurant General Manager, the successful incumbent / s will be part of a development programme aimed at getting them ready for future Shift Supervisor positions that may arise in the business.

KEY RESPONSIBILITIES

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly.
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• Report to the ARM / RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the ARM / RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage