Bench Shift Supervisor - East London

Alliance Foods SA (Pty) Ltd.; East London; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Alliance Foods SA (Pty) Ltd. is seeking 20 Trainee Shift Supervisors to join their Operations Department. This role involves helping manage restaurant shifts and ensuring adherence to high service standards. Trainees will participate in a development program preparing them for future supervisory positions in the company.

Responsibilities

• Assist RGM in achieving CHAMPS Standards by ensuring team focuses on customer satisfaction.
• Manage shifts to maximize sales and efficiency according to company policies.
• Allocate responsibilities and monitor employee performance during shifts.

Job description

An opportunity exists in the Talent Pool / Bench of the Operations Department for 20 x Trainee Shift Supervisors. Reporting to the Restaurant General Manager, the successful incumbents will be part of a development programme aimed at preparing them for future Shift Supervisor positions that may arise in the business.

KEY RESPONSIBILITIES

1. Assist the RGM in achieving CHAMPS Standards within the restaurant by ensuring all employees focus on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product, and Speed of Service.
2. Manage shifts in accordance with Company Policies and Procedures, including directing employee activities to maximize sales, operating efficiency, and profitability.
3. Allocate responsibilities to each employee on shift and monitor their performance.
4. Ensure all employees follow correct maintenance procedures as per the established maintenance roster and inform the RGM of any repairs or maintenance needed.
5. Implement controls and procedures to ensure the safety and security of employees, customers, property, and company funds during all shifts under supervision.
6. Report to the ARM / RGM any employee relations, customer service, or health inspection issues that could impact restaurant operations.
7. Assist the ARM / RGM in implementing training programmes to help staff maximize performance and develop their careers.
8. Support and demonstrate the 'How We Win Together at KFC' principles, acting as a role model and leading with Heart, Smart, and Courage.