Bench Shift Supervisor - East London

Kfc; East London; On-site; ZAR 100,000 - 130,000; Full time

Job summary

A leading company in the fast-food industry seeks a Bench Shift Supervisor for their East London location. The role involves managing shifts, maintaining high customer service standards, and training staff. Ideal candidates will have leadership qualities, strong computer skills, and a passion for customer service. This position offers a rewarding opportunity to lead a team effectively in a busy restaurant environment.

Qualifications

• Minimum of 6 months in an All Star Position.
• All Star Certified.
• Passion for product quality and customer service.

Responsibilities

• Assist the RGM in achieving CHAMPS Standards.
• Manage shifts according to Company Policies.
• Monitor performance of employees on shift.

Skills

Computer Skills

Customer Service

Leadership

Education

Grade 12 NQF Level 4

Suitably related tertiary qualification

Tools

MS Office

Job description

Job title : Bench Shift Supervisor - East London

Job Location : Eastern Cape, East London Deadline : July 10, 2025 Quick Recommended Links

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KEY RESPONSIBILITIES

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly.
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• Report to the ARM / RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the ARM / RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage

Requirements

INHERENT REQUIREMENTS

• Computer Skills – knowledge of MS Office, including Word, Excel and Outlook
• Minimum of 6 months in an All Star Position
• All Star Certified
• Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
• A passion for product quality and the customer service experience, pride in the KFC Brand