Bench Shift Supervisor

AKM Foods (PTY) Ltd.; Makhanda; On-site; ZAR 12 000 - 18 000; Full time

Job summary

An established industry player is seeking a dynamic Shift Manager to lead restaurant operations and ensure exceptional service standards. In this role, you will assist in achieving CHAMPS Standards, manage shifts effectively, and foster a motivated team environment. Your leadership will be crucial in maximizing sales and operational efficiency while ensuring a safe and secure environment for both employees and customers. If you are passionate about customer service and team development, this is an exciting opportunity to grow your career in a fast-paced environment.

Qualifications

• Experience in managing restaurant operations and ensuring high standards.
• Ability to lead and motivate a team to achieve sales targets.

Responsibilities

• Assist in achieving CHAMPS Standards by focusing on customer satisfaction.
• Manage shifts and direct employee activities for operational efficiency.
• Implement training programs to maximize staff performance.

Skills

Customer Service

Team Management

Sales Maximization

Operational Efficiency

Maintenance Procedures

Education

High School Diploma

Management Training

Job description

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly.
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• Report to the ARM / RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the ARM / RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage