Belmond Travel Advisor

Belmond; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

Belmond seeks a Travel Advisor to enhance guest experiences through exceptional service and attention to detail. This role involves managing reservations, responding to inquiries, and exceeding service targets to ensure memorable journeys for guests. Join a culture of kindness and professional growth.

Benefits

Competitive salary

Loyalty and recognition rewards programs

Employee Assistance & Wellness programs

Qualifications

• At least 2 years’ experience in Front Office, Reservations, or customer service roles.

Responsibilities

• Manage guest/customer queries across the full Belmond portfolio.
• Meet SLA targets and conversion targets.
• Respond promptly to bookings and inquiries.

Skills

Communication

Organizational Skills

Customer Service

Job description

The Belmond Travel Advisor (BTA) will partner with guests and customers to make every journey with Belmond unique and legendary. Owning all steps of the reservation process, from Inspiration, Research, and Booking through to the post-stay follow-up, they will work closely with on-property operations teams and the Service Excellence team for seamless handovers and communication of guest preferences.

Primary Responsibilities Include:

1. Be skilled across the full Belmond portfolio of products and manage any guest/customer query.
2. Meet SLA targets such as response times, case/queue management, and case classification accuracy in Salesforce Omnichannel.
3. Meet assigned conversion targets, ensuring maximum sales opportunity conversion.
4. Within provided guidelines, suggest perks or enhance opportunities for our most loyal Guests.
5. Achieve and exceed targets for data capture and complete profiles at reservation and prior to stay arrival.
6. Respond promptly to bookings, rate, and availability inquiries, treating each as an opportunity to convert and proactively follow up until resolved.

What You Bring:

• At least 2 years’ experience in Front Office, Reservations, or customer service roles.
• Excellent telephone etiquette and verbal communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in computer use and email communication.
• Ability to work independently.
• Exceptional customer service skills.

What We Offer:

At Mount Nelson, we foster a culture of kindness, active listening, and genuine connections with colleagues and guests. Our offerings include:

• Competitive salary
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs

We are committed to your personal and professional growth, providing opportunities to learn and develop alongside industry professionals. Join us to create unforgettable moments for our guests, communities, and team.