Bellman

Findojobs South Africa; Gauteng; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading hospitality provider in South Africa seeks a Guest Services Attendant to greet guests, assist with luggage, and provide information about ship facilities. This role requires strong customer service skills, attention to detail, and the ability to work in a fast-paced environment. Previous experience in hospitality is preferred.

Qualifications

• Previous customer service experience, preferably in hospitality.
• Ability to work in a fast-paced environment.
• Flexibility to work shifts, including weekends and holidays.

Responsibilities

• Greet guests upon arrival and assist with their luggage onboard the cruise ship.
• Escort guests to their rooms and provide information about the ship's facilities.
• Assist with check-in and check-out procedures.

Skills

Customer service experience

Communication skills

Interpersonal skills

Attention to detail

Multitasking skills

Lifting and carrying ability

Language fluency in English

Education

High school diploma or equivalent

Job description

Key Responsibilities :

• Greet guests upon arrival and assist with their luggage onboard the cruise ship.
• Escort guests to their rooms and provide information about the ship's facilities and services.
• Assist with check-in and check-out procedures, including collecting and delivering luggage to and from guest rooms.
• Provide information and directions to guests, including recommendations for on-board activities and excursions.
• Respond to guest inquiries and requests promptly and professionally.
• Maintain a clean and organized lobby and luggage storage area.
• Coordinate with other departments to ensure smooth guest service.
• Adhere to safety and security procedures, reporting any incidents or concerns.
• Participate in training programs to enhance skills and knowledge of ship services.

Requirements :

• High school diploma or equivalent.
• Previous customer service experience, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong attention to detail and multitasking skills.
• Physical ability to lift and carry luggage.
• Flexibility to work shifts, including weekends and holidays.
• Fluent in English; additional languages are a plus.