Bed Bookings Clerk

LIFE Healthcare Group; Gauteng; On-site; ZAR 150,000 - 200,000; Full time

Job summary

A healthcare provider in Gauteng is seeking a Bed Bookings Clerk to manage bed allocations and ensure adherence to admissions protocols. The ideal candidate requires Grade 12/NQF4, healthcare and customer service experience, and strong computer skills. This role involves interacting with patients and must be filled by a motivated individual who can work under pressure. Flexibility in working hours is essential.

Qualifications

• Experience within a healthcare environment including people management.
• Comprehensive knowledge of admissions procedures required.
• Ability to work under pressure.

Responsibilities

• Allocate beds for theatre cases and bookings.
• Ensure compliance with patient services protocols.
• Drive utilisation of the online theatre booking platform.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Computer proficiency

Education

Grade 12 / NQF4

Tools

Impilo or relevant software system

Job description

Overview

A vacancy exists for a Bed Bookings Clerk, based at Life Roseacres Hospital reporting to Dollie Boshof, the Admissions Supervisor. The successful candidate will contribute to the effective functioning of the Admissions Department and become part of a professional team that continuously strives for the highest standards of quality in Life Healthcare. This is an exciting opportunity for a mature, motivated, dynamic and passionate individual.

Function Administration Facility Life Roseacres Hospital Position Bed Bookings Clerk Introduction

Responsibilities

• Allocate beds for theatre cases and bookings from doctor’s rooms.
• Make follow up on bed allocations.
• Adhere to all admissions and related protocols.
• Ensure business processes are in line with patient services protocols and procedures.
• Ensure compliance with our audit daily.
• Responsible for accurate recording of all pre admissions.
• Receiving and handling cash according to company cash management protocols.
• Provide a prompt, courteous service to all patients, visitors, wards, doctors, colleagues and other hospitals.
• Drive utilisation of the online theatre booking platform.
• Mitigate the risk of potential bad debts.
• Active risk management by means of obtaining prosthetic limits, co-payments, etc.
• Positive identification of all patients.
• Determination of waiting periods if any.
• Relieve in Admissions Department from time to time and work flexible work hours when needed.
• Be able to self-manage work load, but also work effectively in a team environment.
• Collection of co-payments, private fees when applicable as well as related documents.
• High standard of completion of documentation.
• Telephone answering duties as per LHC policies.
• Candidate needs to be flexible with regards to working hours including night duty, weekends, public holidays and overtime.

Requirements

• Grade 12/ NQF4
• Experience within a healthcare environment including people management and customer service experience
• Comprehensive knowledge of admissions procedures
• Understanding of the private healthcare industry, its challenges and role players would be an advantage
• Basic understanding of financial principles
• Computer proficiency (comprehensive knowledge of Impilo or relevant software system)
• Excellent communication and interpersonal skills
• Experience in dealing with customers
• Knowledge of hospital procedures and medical terminology will be advantageous; teamwork essential
• Ability to work under pressure
• The position requires an enthusiastic, motivated and well organised individual

Competencies

• Problem-solving, analysis and judgement
• Resilience
• Engaging diversity
• Verbal & written communication and presentation
• Influencing
• Drive & energy
• Excellence orientation
• Ethical behaviour
• Building relationships
• Customer responsiveness
• Organisational awareness

Email: [e-mail]
Closing date: Wednesday, September 10, 2025

Internal applicants - Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.

Life Healthcare is an Equal Opportunity Employer.

Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.