Beauty Assistant - Norkem Mall

Clicks Group Limited; Gauteng; On-site; ZAR 100,000 - 167,000; Full time

Job summary

Clicks Group Limited is seeking a Beauty Advisor to deliver expert advice on beauty and skincare products while delivering exceptional customer service in-store. You will help customers select products, promote promotions, and maintain the beauty department to high standards.

The role focuses on sales growth, stock control, and engaging with customers to build loyalty. You will work with store management to ensure targets are achieved and brand standards are upheld.

Qualifications

• Desirable: Experience within beauty / skincare / retail / FMCG environment
• Strong customer service orientation and product knowledge are essential
• Ability to upsell, cross-sell and promote promotions across the beauty department

Responsibilities

• Consult with customers, answer product questions and advise on best products to meet needs
• Drive and maximise sales through promotion, cross-selling and upselling to meet monthly targets
• Monitor sales and product performance and suggest improvements
• Maintain updated knowledge on beauty products, trends, promotions and events
• Efficiently execute operational activities in the beauty department including stock management and housekeeping
• Ensure in-store visual merchandising and promotional standards are met
• Deliver superior customer service as a brand ambassador and maintain a professional service
• Promote Clicks clubcard and enroll new members to reach targets
• Increase profitability and loyalty by promoting private label and exclusive products
• Support Clicks values in delivering a great customer experience

Skills

Selling principles

Customer service

Beauty knowledge

Stock management

Merchandising

Promotions

Interpersonal skills

Persuasion

Planning and organising

Teamwork

Education

Experience in beauty/retail environment

Job description

Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores for Beauty Advisors who will report to the Store Manager, service the entire beauty dept.

Job Purpose:

To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.

Job Objectives:

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Qualifications and Experience:

• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

Skills, Abilities and Job Related Knowledge:

• Understanding and application of selling principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Knowledge of beauty and skincare products
• Results and target driven
• Strong customer orientation
• Interpersonal skills
• Engaging and confident
• Persuading and influencing
• Relating and Networking
• Delivering Results and Meeting Customer Expectations
• Commercial Thinking
• Following instructions and procedures
• Working with people
• Planning and organising
• Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity