Beauty Advisor - Clicks Sandton City

Clicks Group Limited; Sandton; Sur place; ZAR 201 000 - 312 000; Plein temps

Résumé du poste

Clicks Group Limited is seeking Beauty Advisors to join our in-store beauty departments. You will provide expert advice on beauty and skincare, service customers, manage stock, and uphold visual merchandising standards while promoting Clicks clubcard membership.

The role focuses on delivering exceptional customer service, driving sales through promotions and product knowledge, and representing the Clicks brand with professionalism within the department.

Qualifications

• Experience in beauty/skincare/retail/FMCG sales or marketing
• Understanding selling principles and customer engagement
• Knowledge of stock management procedures
• Strong customer orientation and results-driven mindset
• Excellent communication and interpersonal skills

Responsabilités

• Consult with customers and advise on best products and services to meet their needs.
• Drive sales of the beauty department through promotions, cross-selling and up-selling to meet monthly targets.
• Monitor sales and evaluate product performance to improve offerings and sales.
• Maintain updated knowledge on beauty products, ranges, trends, promotions and events.
• Efficiently manage operations within the beauty department including stock management and housekeeping.
• Ensure in-store visual merchandising, presentation and promotional standards are met within the beauty department.
• Deliver superior customer service as a brand ambassador, being visible and professional.
• Promote the Clicks clubcard and enroll new members to achieve participation targets.
• Increase profitability and brand loyalty by promoting private label and exclusive products.
• Represent the brand as customers’ first choice health and beauty retailer by living the company values.

Connaissances

Beauty product knowledge

Customer service

Interpersonal skills

Persuasion

Retail/FMCG experience

Merchandising & promotions

Stock management

Planning & organising

Teamwork

Communication

Description du poste

Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores for Beauty Advisors who will report to the Store Manager, service the entire beauty dept.

Job Purpose:

To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.

Job Objectives:

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Qualifications and Experience:

• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

Skills, Abilities and Job Related Knowledge:

• Understanding and application of selling principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Knowledge of beauty and skincare products
• Results and target driven
• Strong customer orientation
• Interpersonal skills
• Engaging and confident
• Persuading and influencing
• Relating and Networking
• Delivering Results and Meeting Customer Expectations
• Commercial Thinking
• Following instructions and procedures
• Working with people
• Planning and organising
• Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted. We are committed to the principles of Employment Equity