Beauty Assistant - Clicks Eerste River Mall

Clicks Group Limited; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

An established industry player is seeking passionate Beauty Advisors to enhance customer experiences in their stores. This dynamic role involves providing expert advice on beauty and skincare products, driving sales through effective merchandising, and ensuring a welcoming environment for customers. Join a team that values customer loyalty and aims to be the first choice in health and beauty retail. If you thrive in a fast-paced environment and have a flair for beauty, this is the perfect opportunity for you to shine and make a difference in customers' lives.

Qualifications

• Desirable experience in beauty, skincare, retail or FMCG environments.
• Strong knowledge of customer service and beauty products.

Responsibilities

• Deliver service excellence through knowledgeable advice on beauty products.
• Drive sales through promotion, cross-selling, and up-selling.
• Maintain high standards of visual merchandising and stock management.

Skills

Selling principles

Retail/FMCG background

Stock management procedures

Customer service excellence

Knowledge of beauty products

Results and target driven

Interpersonal skills

Engaging and confident

Persuading and influencing

Commercial Thinking

Education

Experience in beauty/skincare/retail

Job description

Listing reference: click_018833

Listing status: Online

Apply by: 30 December 2024

Position summary

Industry: Wholesale & Retail Trade

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores for Beauty Advisors who will report to the Store Manager and service the entire beauty department.

Job Purpose:

To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise, and general housekeeping in order to build customer loyalty and maximize sales.

Job Objectives:

1. To consult with customers, answer product-based questions, and advise customers in selecting the best products and services that meet their needs.
2. To drive and maximize sales of the beauty department through the promotion, cross-selling, and up-selling in order to ensure that monthly targets are consistently met.
3. To monitor sales, regularly evaluate the performance of products, and offer suggestions that result in improved product offerings and increased sales.
4. To maintain updated knowledge on all beauty products, ranges, trends, promotions, and events in order to provide the correct information to customers at all times.
5. To efficiently execute all operational activities within the beauty department, including effective stock management, minimizing shrinkage, and ensuring a high standard of general housekeeping and administration.
6. To ensure all in-store visual merchandising, in-store presentation, and promotional standards within the beauty department are consistently met.
7. To deliver superior customer service by acting as a brand ambassador, being visible, and offering a friendly and professional service.
8. To promote the Clicks clubcard and enroll new clubcard members in order to achieve the clubcard participation targets.
9. To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
10. To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Qualifications and Experience:

1. Desirable: Experience within beauty/skincare/retail/FMCG environment/sales or marketing environment

Skills, Abilities and Job Related Knowledge:

1. Understanding and application of selling principles
2. Retail/FMCG background and understanding of merchandising and promotions principles
3. Understanding of stock management procedures
4. Knowledge of customer service excellence
5. Knowledge of beauty and skincare products
6. Results and target driven
7. Strong customer orientation
8. Interpersonal skills
9. Engaging and confident
10. Persuading and influencing
11. Relating and Networking
12. Delivering Results and Meeting Customer Expectations
13. Commercial Thinking
14. Following instructions and procedures
15. Working with people
16. Planning and organizing
17. Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity.