Beauty Assistant - Celtis Ridge

Clicks Group Limited; Centurion; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Clicks Group Limited is seeking a customer-focused Beauty Advisor to deliver expert advice on skincare and beauty products in-store. You will promote merchandise, manage stock and maintain high housekeeping standards to build loyalty and maximise sales.

You will consult with customers, answer product questions and help select the best products for their needs, while delivering superior service as a brand ambassador.

Qualifications

• Experience in beauty/retail/FMCG or sales/marketing environments is desirable.
• Good knowledge of beauty and skincare products and promotions.
• Strong customer orientation with ability to meet targets and drive sales.

Responsibilities

• Consult with customers and advise on products to meet needs.
• Drive sales through promotions, cross-selling and up-selling.
• Monitor sales and suggest improvements to product offerings and promotions.

Skills

Selling principles

Merchandising & promotions

Stock management

Customer service excellence

Beauty & skincare knowledge

Targets driven

Interpersonal skills

Persuading & influencing

Brand ambassador

Clubcard enrollment

Job description

Job Purpose:

To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.

Job Objectives:

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Qualifications and Experience:

• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

Skills, Abilities and Job Related Knowledge:

• Understanding and application of selling principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Knowledge of beauty and skincare products
• Results and target driven
• Strong customer orientation
• Interpersonal skills
• Engaging and confident
• Persuading and influencing
• Relating and Networking
• Delivering Results and Meeting Customer Expectations
• Commercial Thinking
• Following instructions and procedures
• Working with people
• Planning and organising
• Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity.