Beauty Advisor - Clicks Beacon Bay

Clicks Group Limited; East London; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Clicks Group Limited is seeking a Beauty Assistant in East London to deliver expert advice on beauty and skincare, service the beauty department, and help drive sales. You will maintain stock, merchandising, and clubcard promotions while upholding the Clicks standards.

You will interact with customers, stay updated on product ranges and promotions, and work toward monthly targets in a full-time store role.

Qualifications

• Experience in beauty/retail/FMCG environment is desirable.
• Strong selling principles and customer service focus.

Responsibilities

• Consult with customers and advise on best products and services.
• Drive sales through promotions, cross-selling and upselling to meet targets.
• Monitor sales and product performance; suggest improvements.
• Maintain knowledge on beauty products, trends, promotions and events.
• Execute operational activities in the beauty department, stock management and housekeeping.
• Ensure in-store merchandising and promotional standards.
• Deliver excellent customer service as a brand ambassador.
• Promote Clicks Clubcard and enroll new members.
• Support profitability and brand loyalty through private label products.

Skills

Selling principles

Retail/FMCG background

Stock management

Customer service excellence

Beauty and skincare knowledge

Results oriented

Customer orientation

Interpersonal skills

Engaging and confident

Persuading and influencing

Relating and networking

Planning and organizing

Coping with pressure

Education

Desirable: Beauty/Retail related experience

Tools

Point-of-sale systems

Stock control tools

Job description

Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores for Beauty Assistant who will report to the Store Manager, service the entire beauty dept.

Job Purpose:

To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.

Job Objectives:

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Qualifications and Experience:

• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

Skills, Abilities and Job Related Knowledge:

• Understanding and application of selling principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Knowledge of beauty and skincare products
• Results and target driven
• Strong customer orientation
• Interpersonal skills
• Engaging and confident
• Persuading and influencing
• Relating and Networking
• Delivering Results and Meeting Customer Expectations
• Commercial Thinking
• Following instructions and procedures
• Working with people
• Planning and organising
• Coping with Pressures and Setbacks

Contractual Hours:

• 38- 40hrs

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity