BDO Wave - Billing Associate (Team Leader)

BDO; Gqeberha; On-site; ZAR 500,000 - 700,000; Full time

Job summary

BDO Wave is seeking a Finance Support - Team Leader (Billing Associate grade 050) to lead the SSC billing and WIP activities and drive service delivery for internal clients.

In this role, you will develop subject matter expertise, manage a team, and ensure SLAs are consistently met while fostering process improvements and strong stakeholder relationships.

Qualifications

• Experience in a large, complex organisation, preferably professional services or finance.
• Experience dealing with and influencing a variety of stakeholders.
• Strong Microsoft Office skills (Excel, Word, Outlook, PowerPoint).
• Excellent written and verbal communication.

Responsibilities

• Be the escalation point for team members and ensure SLAs are met.
• Collaborate with SSC and central finance to maximise service usage and efficiency.
• Lead and coach the billing and WIP management team to improve performance.
• Oversee HR-related activities and staffing within the team.
• Maintain strong relationships with stakeholders and communicate updates regularly.
• Manage workflows and ticketing, prioritising actions to meet deadlines.

Skills

Stakeholder management

Professional communication

Attention to detail

Prioritisation

Independent problem solving

Client service

Tools

Microsoft Office

Job description

BDO Wave - Billing Associate (Team Leader) (Port Elizabeth)

Description

The firm is looking to recruit aFinance Support - Team Leader (Billing Associate grade 050) to support BDO’s Shared Service centre (SSC). This team is one of several Hubs within BDO’s rapidly growing SSC. SSC team members work internally within the business providing support to overall Resourcing team.

• Responsible for delivery of our client billing, invoicing and WIP clearance activity
• To provide support for the overall finance support services, to ensure the needs of internal customers and SLAs are met. To develop as a subject matter expert, and lead the SSC finance and billing support team.

Responsibilities

Management

• Escalation point for team members
• Collaborate with the SSC and central finance teams to maximise usage of the services in order to increase efficiencies and streamline processes
• Ensure the team are delivering against SLAs
• Manage and supervise a team, ensuring effective and efficient performance standards are adhered to and improved upon through a coaching mentality
• Manage and take ownership for performance, acting as the lead to continually improve the development of the team team through a culture of regular feedback, coaching, learning and support
• Manage all aspects of the team, including HR related activity
• Provide additional cover when required for other teams within the hub

Business Thinking

• Build relationships with key stakeholders to maintain a good working knowledge of your business area, including the Business Support Forum and make recommendations for service improvement
• Actively champion the approach for firm wide and local initiatives, supporting on the design, implementation, and evaluation of firm wide finance projects

Communicating

• Act as the first point of contact for all billing and WIP management queries for designated services line
• Ensure that business stakeholders receive regular and timely updates on the status of requested actions for bills, invoices and associated activities

Decision Making

• Be proactive, assess the risks and consider the root cause of issues raised to provide the best solution
• Manage priorities appropriately to ensure agreed timeframes are met
• Manage the workflow and service now elements of ticketing, and ensure timely responses to all queries

Developing Self and Others

• Proactively identify opportunities to offer initiatives for improvement.
• Build on relationships with our key stakeholders to keep up to date with business and market trends and changes.
• Provide support and guidance to business stakeholders in the delivery of their role
• Identify and represent the Firm in internal networking and business events
• Liaise with the SSC Management team and Central Finance teams to keep up to date, and provide updates to the business where required
• Identify and develop potential improvements on use of the finance systems to ensure the most efficient processes at all times
• Proactively deal with difficult situations, seeking support as required and use experience to develop self and others

Requirements

TECHNICAL KNOWLEDGE

• Experience of working in a large, complex organisation - professional services or finance preferred
• Experience in dealing with and influencing a variety of stakeholders
• Sound knowledge of Microsoft Office (Excel, Word, Outlook and PowerPoint)
• Good professional communication skills; written and verbal

BEHAVIOURS & ATTITUDE

• Focus on excellent client and candidate service
• High level of attention to detail and accuracy
• Proactive approach and able to prioritise high volumes of work
• Be an advocate for BDO, role modelling the culture and values
• Be an independent problem solver who can set priorities, make high quality judgements and effectively drive outcomes through to completion
• Continually look for self-improvement opportunities, looking for new ways to grow knowledge and skill set for personal development
• Be a conscientious individual who promotes diversity and understands the importance of treating people with fairness and respect. Adapt style when delivering to various levels, methods, and audiences
• Significant recruitment administration experience gained from either agency, or a combination of agency and in-house
• Significant experience in onboarding processes for Experienced Hire candidates