Bartender

MORE Family Collection; Mpumalanga; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A luxury hospitality group in KwaZulu-Natal seeks a service-oriented member to enhance guest experiences. Responsibilities include preparing for guest service according to high standards, upselling beverages, and ensuring smooth communication with the kitchen team. Ideal candidates must have a strong background in food and beverage service and exceptional attention to detail. Join us to create enriching experiences for our guests.

Qualifications

• Must have experience in a luxury service environment.
• Knowledge of food and cooking methods required.
• Strong people skills and ability to handle feedback.

Responsibilities

• Perform consistent service according to established standards.
• Upsell beverages and ensure guest satisfaction.
• Maintain stock control and assist in daily operations.

Skills

F&B customer service knowledge

Knowledge of wine and cocktails

Understanding of stock rotation

Attention to detail

Excellent communication skills

Team player

Job description

Follow procedures for service, sales, expenses, and profit goals as directed and as outlined in the beverage department’s operating plans and budgets, whilst promoting the company goals of guest service and satisfaction, teamwork, reporting requirements, and financial performance.

KEY FOCUS AREAS

• Perform consistent service according to the service standards and be fully prepared for each guest service, including mise-en-place, confidence in food/menu descriptions, and wine pairing recommendations.
• Be aware of all menu changes and dietary requirements of the guests.
• Upsell and recommend beverages to guests.
• Obey liquor regulations.
• Perform beverage preparation or service tasks including presentation and sales of beverages.
• Support optimal communication between the Kitchen and the Service team, attending daily service meetings.
• Follow stock control procedures, making sure that every beverage consumed is correctly accounted for.
• Assist with minibar, kids’ entertainment, and luggage duties if required.

REQUIREMENTS - QUALIFICATIONS AND SKILLS

• Knowledge of the highest level of F&B customer service in a luxury environment.
• Knowledge of wine, cocktails, and other beverages served.
• Knowledge of food, cooking methods, and all menus.
• Good knowledge and understanding of stock rotation and control.
• Knowledge of hygiene and all cleaning products used.
• Knowledge of the operation of equipment and appliances.
• Knowledge of all MORE properties and activities offered.
• Knowledge of all departments/operations of your property.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand, and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with a positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution-seeking skills.
• Proactive, use initiative, and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

Be AWARE (the “thoughtful” value)

Eyes and ears open

Arrive ready

Be human

Respond GENEROUSLY (the “more” value) Always respond

Give more, do more

Have a mindset of abundance

Strength in DIVERSITY (the “family” value) Act in harmony

Work together

Act inclusively

Make it BETTER (the “continuous improvement” value)

Positively influence

Keep learning

Own it