Banqueting Co-Ordinator

Staff Unlimited; Gqeberha; On-site; ZAR 156,000 - 223,000; Full time

Job summary

Staff Unlimited in South Africa seeks a Banqueting Co-ordinator or Events Manager to oversee the conference and banqueting operations. You will ensure accurate records, convert enquiries to confirmed bookings, and manage guest accounts in line with company policy.

The role requires strong leadership, excellent communication, and the ability to mentor a team while coordinating with hotel management to deliver successful events.

Qualifications

• High school degree or equivalent; certification in management preferred.
• 2+ years of experience as Banqueting Coordinator or Events Manager or related role.
• Proficient with Microsoft Office Suite and Opera knowledge.
• Solid customer service skills and excellent interpersonal abilities.
• Excellent verbal and written communication skills.
• Be able to work shifts and have own transport.

Responsibilities

• Keeps all necessary files and records for efficient department operation.
• Converts enquiries and provisional bookings into confirmed bookings.
• Enters bookings into the conference and banqueting diary.
• Communicates with clients by telephone, e-mail, and letters.
• Prepares guest accounts with FOM in accordance with company policies.
• Leads and manages the Banqueting Team.
• Attends regular meetings with departmental managers and hotel management to review bookings.

Skills

Leadership

Team building

Customer service

Communication

Mentoring

Management

People management

Education

High school degree

Certification in management

Tools

Microsoft Office

Opera

Job description

Summary of Responsibilities

• Keeps all necessary files and records to ensure that the department is efficiently run.
• Keeps follow-up files and records action, which has to be taken.
• Converts enquiries and provisional bookings into confirmed bookings.
• Enters all bookings into the conference and banqueting diary.
• Communicates regularly with clients by telephone, e-mail, and letters.
• Compiles event information sheets in accordance with Company Policy.
• Follows Company SOP.
• Adheres to the company credit policy and determines the method of payment for each event.
• Attends regular meetings with departmental managers to explain the detail of conference and banqueting bookings.
• Attends regular meetings with the Hotel Management to determine the success of bookings and the methods of approach.
• Prepares guest accounts in conjunction with the FOM in accordance with the company policies and procedures.
• Performs other duties as required by the Food & Beverage or the General Manager.
• Managing Banqueting Team.

Requirements/Qualifications

• High school degree or equivalent; or certification in management in a related field preferred.
• 2+ years of previous experience as a Banqueting Co-ordinator or Events Manager or a related role preferred.
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel, Opera knowledge).
• Solid customer service skills.
• Excellent leadership, team building, and management skills.
• Encouragement to team and staff; able to mentor and lead.
• Excellent verbal and written communication skills.
• In-depth understanding of the industry.
• Strict adherence to company policy and procedures, mission statement, and sales goals.
• Be able to work shifts.
• Own transport essential.