Banking Operations Analyst

Betway Group; Johannesburg; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading online gaming company in Johannesburg is seeking a Banking Operations Analyst to enhance customer experience by resolving deposit issues. You will monitor operations, communicate effectively across departments, and ensure smooth transaction processes. Relevant skills include advanced Excel and an understanding of transactional processing. This role offers a full-time position with opportunities for professional growth.

Qualifications

• Ability to work independently and in teams.
• Self-motivated and eager to learn.
• Adaptable to change, responsible, and accountable.

Responsibilities

• Accurately source statement data according to operational requirements.
• Timely resolution of escalations and queries based on SLA.
• Investigate system/process issues and collaborate to resolve problems.

Skills

Intermediate or advanced Excel skills

Understanding of transactional processing

Ability to identify trends

Strong attention to detail

Good communication skills

Education

BCom degree or working towards one

Job description

Banking Operations Analyst

Apply: On site locations: Johannesburg | Time type: Full time | Posted on: Posted 30+ Days Ago | Job requisition id: JR9781

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

The Banking Operations Analyst is responsible for identifying, communicating, and resolving missing or erroneous deposit transactions, as well as addressing customer deposit complaints promptly to enhance customer experience and support revenue growth. The role also involves monitoring processing activities across multiple regions and taking corrective actions to ensure smooth operations and a positive customer experience on the Betway Platform.

Key Responsibilities:

• Accurate sourcing of statement data according to operational requirements.
• Timely resolution of escalations and queries based on SLA.
• Accurate manual credit entries to ensure optimal customer experience within SLA.
• Investigate system/process issues, escalate, and collaborate with internal and external teams to resolve processing problems.
• Review and update training manuals, SOPs, and product documents to enhance team knowledge.
• Build relationships with finance, call centers, and other teams for effective resolution and communication.
• Communicate process changes and relevant information to other departments for knowledge sharing.
• Research competitor offerings and suggest improvements to enhance customer experience.
• Identify potential risks in processes or systems and recommend mitigations.
• Engage in continuous self-development and upskilling.
• Perform manual reconciliations as needed.
• Identify and escalate data or statement issues.
• Troubleshoot issues with third-party processors and internal departments, proposing solutions to prevent recurrence.
• Stay informed about sporting events that could impact transaction volumes.
• Assist with testing and onboarding of new processing providers.
• Review and improve the customer journey and operational efficiency.
• Monitor reports for volume spikes and alert management and third parties.
• Collaborate with call centers to analyze volume drivers and root causes.
• Provide detailed shift analysis to ensure continuity and informed decision-making.
• Communicate processing issues effectively with supporting analysis for stakeholders.

Skills & Experience Required:

• Intermediate or advanced Excel skills.
• Understanding of transactional processing via mobile money, cards, e-wallets, internet banking, and vouchers.
• Technical knowledge of data sources, analysis, and reporting.
• Ability to identify trends through detailed analysis.
• Experience in reconciliation and statement auditing.
• Preferably a BCom degree or working towards one.
• Innovative, solution-oriented, deadline-driven, and good at time management.
• Adaptable to change, responsible, and accountable.
• Self-motivated and eager to learn.
• Ability to work independently and in teams.
• Strong attention to detail and communication skills.
• Own reliable transport and willingness to work shifts, including weekends and public holidays.
• Knowledge of financial product development/implementation is an advantage.

*Relevance to our Talent Management and Talent Development Programme will be considered in recruitment.

*Candidates may need to complete assessments.

This role requires trust and honesty, with access to sensitive financial data. A credit and criminal record check, as well as qualification verification, will be conducted. By applying, you consent to these checks, which are confidential and for verification purposes.

If you do not hear from us within 2 weeks, please consider your application unsuccessful.

The perfect place to work, play, and grow!

About Us

Founded in 1999, Betway has grown into a community of over 1,000 talented individuals across Africa. We are rooted in markets like Ghana and South Africa, expanding across East, West, and Southern Africa, embracing sports betting fans and offering diverse career opportunities in banking, finance, marketing, development, and customer care.