Banking Customer Care – Process Associate – English – On Site Johannesburg

Genpact; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in professional services is inviting applications for a Banking Customer Care – Process Associate. This on-site role in Johannesburg focuses on managing customer inquiries and assisting with fraud-related calls, requiring strong English proficiency and excellent customer service skills.

Benefits

Medical Aid

Retirement benefits

Risk benefits

Multicultural work environment

Technical and soft skills training

Development opportunities

Qualifications

• High school diploma required.
• 85% English proficiency needed.
• Basic knowledge of Word, Excel, and internet navigation.

Responsibilities

• Manage calls assigned by the client, ensuring compliance and quality.
• Resolve product and service queries and complaints.
• Handle inbound and outbound calls.

Skills

English proficiency

Customer service

Education

High school diploma

Tools

Word

Excel

Job description

Job Description - Banking Customer Care – Process Associate – English – On Site Johannesburg

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future.

Our team of + people across 30+ countries is driven by innate curiosity, entrepreneurial agility, and a desire to create lasting value for clients.

We are inviting applications for the role of Banking Customer Care – Process Associate – English – On Site Johannesburg. The Fraud Telephone Assistant will be responsible for answering incoming calls related to fraudulent activities and assisting clients in resolving their issues.

You will be required to analyze fraud data, identify potential fraudulent activities, answer inquiries and questions, handle complaints, troubleshoot problems, and provide information related to products/services.

Responsibilities

• Manage all calls assigned by the client within your shift, complying with quality parameters and customer service levels.
• Service customers by answering product and service questions and advising about other products and services.
• Resolve product and service problems.
• Review and make changes on customers' accounts when needed.
• Handle complaints.
• Manage inbound and outbound calls.
• Adhere to compliance policies.

Qualifications

• High school diploma.
• 85% English proficiency.
• Basic knowledge of Word, Excel, and internet navigation.
• Flexibility with schedules.
• B1 English level minimum.

Preferred Skills

• Background in customer service (desired but not mandatory).

What We Offer

• Attractive salary and benefits such as Medical Aid, Retirement, and risk benefits.
• Work in a multicultural environment.
• Various technical and soft skills trainings.
• Development opportunities in a growing multinational company.

If Genpact does not respond within 30 days, your application may not have been successful for this role.

Genpact is an Equal Opportunity Employer, considering applicants regardless of race, color, religion, sex, age, national origin, citizenship, marital status, military/veteran status, genetic information, sexual orientation, gender identity, disability, or other protected characteristics.

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