Banker - Enterprise

Absa Group; Gqeberha; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading banking institution in Gqeberha is seeking a customer service professional to provide tailored banking solutions and enhance client experiences. The ideal candidate must have a Higher Diploma in Business and a strong focus on achieving financial targets and compliance standards. This role offers a dynamic environment for growth within the banking sector.

Qualifications

• Proven record in driving customer acquisition and cross-sell initiatives.
• Strong understanding of compliance and risk management functions.
• Ability to use technology to enhance customer service delivery.

Responsibilities

• Provide superior customer experience and tailored banking solutions.
• Drive income growth through understanding client needs.
• Collaborate with team members to enhance service offerings.

Skills

Customer service

Sales

Risk management

Education

Higher Diplomas in Business, Commerce, and Management Studies

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and a strong position as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Provide superior, seamless customer experience and offer suitable solutions to meet client needs. Utilize technology and leverage the virtual omni-channel environment to deliver service efficiently and cost-effectively. Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of clients' working capital cycles and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
• Compliance and Risk Management: Fulfill all activities in adherence to relevant control and compliance requirements, and quality standards.
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practices, and providing constructive feedback as required.

Education

Higher Diplomas in Business, Commerce, and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.