Bakery Manager Supermarket

Surgo Hr & Training; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

Join a prominent retail group in the FMCG sector as a Bakery Manager, where you'll create a thriving bakery department. This role emphasizes customer satisfaction, product quality, and effective team management. You'll engage with customers daily, ensuring their needs are met while leading your team to success. With a focus on hygiene and quality, you'll play a crucial role in enhancing customer experiences. If you're passionate about baking and retail, this is an exciting opportunity to make a meaningful impact in a supportive environment.

Qualifications

• Grade 12 (Matric) is essential for this role.
• 3 years' experience in baking or confectionery is required.

Responsibilities

• Manage the bakery department and ensure product quality.
• Plan operations and oversee staff compliance with hygiene standards.

Skills

Customer service orientation

Teamwork

Problem-solving skills

Effective communication

Attention to detail

People management skills

Strong administrative skills

Education

Grade 12 (Matric)

3 years' experience as a baker or confectioner

5 years' retail store experience

Job description

Our client, a prominent retail group headquartered in the Western Cape, has been providing exceptional services in the Fast-Moving Consumer Goods (FMCG) sector since [Year].

Operating in emerging markets, they view their customers as part of their extended family, committed to delivering on their promises: "we believe in doing exactly what we say we're going to do".

Join them in creating meaningful experiences for both their team members and valued customers. They are recruiting an experienced Bakery Manager to join their team.

Job Purpose

To create and maintain a fully functioning, profitable Bakery Department, promoting excellent customer service and communication.

Responsibilities

1. Manage the full bakery department and staff.
2. Ensure top-quality products are produced in a hygienic environment—this is non-negotiable.
3. Meet customer needs with a friendly attitude, prioritizing customer satisfaction.
4. Manage all customer questions and concerns effectively.
5. Ensure bakery staff adhere to all customer service standards.
6. Utilize customer feedback to meet their needs effectively.
7. Increase customer numbers, including bulk customers.
8. Plan daily and monthly bakery operations.
9. Receive stock and ensure that cutting, packing, and merchandising meet company standards, policies, and procedures.
10. Participate in sales and marketing activities for the bakery.
11. Organize and participate in promotional activities.
12. Oversee departmental costing.
13. Minimize wastage and shrinkage.
14. Schedule staff shifts according to procedures.
15. Induct and train new staff to expected standards.
16. Ensure staff compliance with daily duties and address performance issues promptly.
17. Meet performance targets set by senior management.
18. Adhere to company rules, regulations, policies, and procedures, ensuring staff compliance.
19. Maintain departmental cleanliness and hygiene standards.
20. Ensure staff comply with hygiene standards prescribed by the company.
21. Follow all security measures and procedures diligently.

Skills Required

• Customer service orientation with a willingness to engage with people daily.
• Ability to foster teamwork.
• Problem-solving skills and proactive initiative.
• Effective communication skills for training and problem resolution.
• Accuracy in handling figures.
• Strong interpersonal skills.
• Attention to detail and commitment to quality.
• Good people management and delegation skills.
• Ability to operate independently and as part of a team.
• Strong administrative skills.

Qualifications

• Grade 12 (Matric).
• Approximately 3 years' experience as a baker or confectioner.
• At least 5 years' retail store experience.

Additional Information

• Salary: Market-related
• Working Hours: Monday to Sunday, shifts

Interested candidates should apply directly via this job board, quoting reference number QV5W in the subject line or email body.

Surgo (Pty) Ltd is committed to employment equity and encourages applications from people with disabilities and from diverse backgrounds.

Due to high application volume, if you do not receive feedback within three months, please consider your application unsuccessful and feel free to reapply.

As a member of APSO, Surgo (Pty) Ltd does not charge applicants any fees.