Baa-Road Division

Netcare Pharmacies; Northam; On-site; ZAR 260,000 - 400,000; Full time

Job summary

Netcare Pharmacies in South Africa seeks dedicated personnel to support emergency medical services and hospital liaison duties. The role focuses on efficient operations, safety, data integrity, and patient care within the Netcare 911 framework.

You will perform administrative tasks, ensure proper documentation, and adhere to HPCSA protocols while coordinating with hospital and emergency teams. The position requires readiness for on-duty calls and strict safety standards.

Responsibilities

• Administrative Duties: Complete administration in Operations per SOP; hand copies to Operations Manager.
• Complete all company and legal documentation essential for your duty.
• Ensure hospital records are completed per internal requirements for patients via casualty/emergency unit.
• Complete E-Patient Report Forms for every patient treated.
• Complete paperwork for overtime and leave requirements.
• Perform other duties as requested by Operations Manager.
• Quality Improvement: Maintain data reporting integrity and quality assurance.
• Respond to emergencies and provide Basic Life Support per HPCSA protocols.
• Call for backup when patient care exceeds your scope.
• Log all calls with Netcare 911 Call Centre and obtain a Case Number.
• Keep the station clean daily.
• Maintain stock control and replace after a call if possible.
• Attend CME training to maintain CPD compliance.
• Participate in community projects if required.
• Be competent in patient treatment per training and adapt to protocol changes.
• Adhere to company policies; disciplinary action may be instituted.
• Vehicle and Equipment: Control equipment per guidelines; check vehicle/equipment before shift and report discrepancies.
• Keep vehicles/equipment clean daily; thorough weekly cleaning.
• Maintain equipment per manufacturers' details.
• Keep accurate records for all drugs in your possession.
• Health and Safety: Comply with COIDA requirements; report injuries immediately.
• Keep public areas neat and tidy at Netcare 911 premises.
• Practice safe driving and incident scene safety.
• Wear protective gear as necessary.
• Stock control and replacement after calls.
• Patient Care: Adhere to HPCSA protocols at all times.
• Respond to emergency calls within one minute and non-emergency within three minutes.
• Show compassion and empathy towards patients and families.
• Keep family informed about patient treatment.
• Hand patients over to hospital staff per protocol.
• Wear gloves when treating or transporting patients.
• Respect confidentiality even after patient death.
• Be courteous and professional with patients.
• Document all patient valuables.
• Transformation of our Society - Self-Management and Development: Identify self-development needs and discuss with manager.
• Formulate action steps to close gaps between current and target skills.

Job description

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

ROLE SUMMARY

To enhance operational efficiencies, client liaison and retention, service delivery and quality.

KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTANCY OF CARE

Administrative Duties

• Successful completion of all administration in the Operations as per SOP manual
• Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager
• Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
• Complete E - Patient Report Forms accurately for every patient treated
• Complete any and all paper work required for overtime worked and leave required
• Perform any other reasonable duties as requested by Operational Manager

Quality Improvement

• Quality assurance to maintain work standards ,integrity of data reporting
• Respond to any emergency if requested and administer Basic Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
• Immediately call for backup should the condition of the patient require treatment that exceeds your scope of practice and competency
• Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended
• Ensure the cleanliness of the station on a daily basis
• Ensure proper and adequate stock control and replacement immediately after a call if possible
• Attend CME training to maintain CPD compliance
• Submit to involvement in community projects if required
• Have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
• Adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you

Vehicle and Equipment

• Ensure the effective control of equipment in the Department as per set guidelines
• Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on CARS, and to report such discrepancies to your Operations Manager
• Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week
• Maintain all equipment in satisfactory working condition in accordance with manufactures' details
• Ensure sufficient care is taken to prevent loss of equipment, and report all losses/stolen 'to management.
• Ensure accurate record keeping for all drugs used and in your possession

Health and Safety

• 10 Compliance with Compensation for Occupational Injuries & Diseases Act requirements
• Ensure compliance to Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
• Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
• Act in the manner conducive to basic safety regulations whilst on duty
• Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
• Ensure that the scene of an incident is safe to approach and if not, make safe such a scene according to the regulations in your specific level of emergency care training
• Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately
• Wear the appropriate protective gear on each scene as necessary
• Ensure proper and adequate stock control and replacement immediately after a call if possible

Patient Care

• Adhere fully to all HPCSA protocols at all times
• Required to respond to all emergency calls within one minute and all non - emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
• Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
• Keep family members informed about patient treatment
• Hand all patients over to hospital staff as per protocol
• Wear protective gloves when treating or transporting all patients
• Respect the confidential nature of the information patients share with you even after their death
• Be courteous and professional when interacting with patients.
• Accurately document all patients valuables

TRANSFORMATION OF OUR SOCIETY

Self - Management and Development

• Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
• Formulate action steps to close the gap between the i