Baa-Road Division

Netcare Pharmacies Pty Ltd; Northam; On-site; ZAR 250,000 - 350,000; Full time

Job summary

Netcare 911 is seeking a dedicated professional to enhance patient care and operational efficiency in a fast-paced emergency setting. You will assist with clinical duties, documentation and coordination with hospital staff, while upholding HPCSA protocols and Netcare standards.

The role emphasizes teamwork, safety, and timely response to both emergency and non-emergency calls, supporting continuous improvement and community health initiatives.

Qualifications

• Essential HPCSA registration: Professional Board of Emergency Care Personnel as a BAA.
• Valid PDRP for passengers.
• A valid Code 10 driver’s license.
• Experience in post-graduate patient care is beneficial.

Responsibilities

• Admin duties as per SOP and company documentation.
• Quality improvement and adherence to HPCSA protocols.
• Respond to emergency calls and log all activities.
• Maintain vehicle and equipment in good condition and report losses.
• Ensure safety, stock control and CPD compliance.
• Provide compassionate patient care and hand over per protocol.

Skills

Emergency care

Patient care

Communication skills

Professional demeanor

Education

HPCSA registration: BAA

PDRP for passengers

Code 10 driver’s license

Tools

Microsoft Office

Job description

ROLE SUMMARY

To enhance operational efficiencies, client liaison and retention, service delivery and quality.

KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTANCY OF CARE

Administrative Duties

• Successful completion of all administration in the Operations as per SOP manual
• Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager
• Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
• Complete E - Patient Report Forms accurately for every patient treated
• Complete any and all paper work required for overtime worked and leave required
• Perform any other reasonable duties as requested by Operational Manager

Quality Improvement

• Quality assurance to maintain work standards ,integrity of data reporting
• Respond to any emergency if requested and administer Basic Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
• Immediately call for backup should the condition of the patient require treatment that exceeds your scope of practice and competency
• Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended
• Ensure the cleanliness of the station on a daily basis
• Ensure proper and adequate stock control and replacement immediately after a call if possible
• Attend CME training to maintain CPD compliance
• Submit to involvement in community projects if required
• Have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
• Adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you

Vehicle and Equipment

• Ensure the effective control of equipment in the Department as per set guidelines
• Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on CARS, and to report such discrepancies to your Operations Manager
• Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week
• Maintain all equipment in satisfactory working condition in accordance with manufacturers’ details
• Ensure sufficient care is taken to prevent loss of equipment, and report all losses/stolen ’to management.
• Ensure accurate record keeping for all drugs used and in your possession

Health and Safety

• 10 Compliance with Compensation for Occupational Injuries & Diseases Act requirements
• Ensure compliance to Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
• Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
• Act in the manner conducive to basic safety regulations whilst on duty
• Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
• Ensure that the scene of an incident is safe to approach and if not, make safe such a scene according to the regulations in your specific level of emergency care training
• Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately
• Wear the appropriate protective gear on each scene as necessary
• Ensure proper and adequate stock control and replacement immediately after a call if possible

Patient Care

• Adhere fully to all HPCSA protocols at all times
• Required to respond to all emergency calls within one minute and all non - emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
• Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
• Keep family members informed about patient treatment
• Hand all patients over to hospital staff as per protocol
• Wear protective gloves when treating or transporting all patients
• Respect the confidential nature of the information patients share with you even after their death
• Be courteous and professional when interacting with patients.
• Accurately document all patients valuables

TRANSFORMATION OF OUR SOCIETY

Self - Management and Development

• Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
• Formulate action steps to close the gap between the ideal and actual state of competence
• Pursue self -development in one or both of the following areas:
• Formal Studies
• Informal / self - studies
• Share knowledge with relevant team members.
• Follow agreed upon (authorised) action steps until desired competence is achieved
• Be punctual and behave appropriately to the business environment
• Meet deadlines

Customer satisfaction

• Ongoing Customers satisfaction according to set standards
• Be a model of excellent customer service, ensuring that all customers experience an excellent and satisfactory interaction at all time

SKILLS PROFILE

EDUCATION

• Essential Current registration with the HPCSA: Professional Board of Emergency Care Personnel as a BAA. Currency with the HPCSA CPG updates.
• A valid PDRP for passengers
• A valid Code 10 driver’s license

WORK EXPERIENCE

• Essential 1 Year post-graduate patient care experience in an operational environment would be beneficial
• Must be over 21 years

KNOWLEDGE

• Essential Relevant computer proficiency would be beneficial (Microsoft Office)
• Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911

PHYSICAL REQUIREMENTS

In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

Join the team committed to providing the best and safest health and care.