Avbob Member Value Graduate Programme-Funeral (Springs) (Jhb East Rand)

AVBOB South Africa; Johannesburg; On-site; ZAR 150 000 - 250 000; Full time

Job summary

An established industry player invites motivated South African graduates to join their Member Value Graduate Programme. This opportunity offers a chance to develop your career in a supportive environment focused on customer service excellence. You will engage with clients, manage inquiries, and provide technical assistance, all while contributing to a century-old organization that values employee growth and performance. Ideal for those eager to enhance their skills in a dynamic setting, this program paves the way for future success in the financial services sector.

Benefits

Employee Assistance Program

Wellness Programs

Career Development Opportunities

Qualifications

• Graduate role for unemployed South African graduates aged 18-35.
• Focus on customer service and client relations in a professional environment.

Responsibilities

• Deliver positive client service experiences and manage inquiries.
• Maintain client records and recommend product improvements.

Skills

Data Analytics

Sales Experience

Customer Service

Problem Solving

Effective Communication

Resilience

Education

Financial Degree

Accounting/Economics Degree

BSc Information Systems

Marketing Management Degree

Business Administration Degree

Job description

Job title: AVBOB Member Value Graduate Programme-Funeral (Springs) (JHB East Rand)

Job Location: Gauteng, Johannesburg
Deadline: May 11, 2025

Description

AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the AVBOB Member Value Graduate Programme. You will be working for a company that is over 100 years old with strong values which are customer-centric. You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organization that values employee development and rewards excellent performance.

The areas of responsibility include but are not limited to:

1. Deliver a positive and professional client service experience to branch customers.
2. Manage client inquiries at branches and documenting activities and outcomes.
3. Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
4. Provide clients with technical assistance on products and services offered by AVBOB Member Value.
5. Build positive client relations by checking in regularly and following up on active processes.
6. Maintain client records and documenting processes.
7. Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
8. Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
9. Recommend product improvements based on client services feedback.

Requirements
Qualifications

1. Financial Degree or
2. Accounting/Economics Degree or
3. BSc Information Systems or
4. Marketing Management Degree or
5. Business Administration Degree

Skills And Experience

1. Data Analytics
2. Sales Experience is advantageous
3. Customer Service experience advantageous
4. Problem solving
5. Resilient and able to work under pressure.
6. Effective communication skills both written and verbal.

Role based competencies

1. Excellent customer service skills
2. Team player
3. Customer focused
4. Communication
5. Analytical
6. Patience