AV Support Assoc II (OAV), IT Services

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, and offer them an environment where they can relentlessly innovate for our customers. As a member of our IT Services Organization, you will have an opportunity to make a valuable contribution to that goal.

The Audio-Visual (AV) Support Associate will be responsible for providing professional, effective and knowledgeable AV support to all customers utilizing AV / VC systems in Amazon. They will work closely with other internal teams, contractors, and integrators to troubleshoot issues with these systems. They will have an understanding of the broad variety of AV standards deployed at Amazon and be capable of resolving straightforward issues. They will have the communication skills to guide both peers and non-technical Amazonians in rapidly implementing workarounds to unblock events.

The successful AV Support Associate will be customer-focused and take ownership of the AV experience. They will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with day-to-day and ad-hoc customer requests. They will be committed, flexible and have demonstrated the ability to maintain high levels of productivity while working independently with minimal supervision. They will demonstrate strong initiative and genuine curiosity.

Key job responsibilities

• On-site troubleshooting of AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms, and bespoke or legacy systems.
• Ensure AV room functionality in conjunction with the building operations team.
• Working with internal teams, contractors, and integrators through troubleshooting and repair procedures.
• Communicating with manufacturers and vendors to arrange repair or replacement of faulty equipment and managing local inventory.
• Working closely with partner teams including AV hardware deployment and AV Escalation to drive continuous improvement of the customer experience.
• Maintaining communication with customers and stakeholders through ticket documentation.
• Collaborating on technical documentation and SOPs, incorporating field learning and customer feedback.
• Ability to move equipment between storage and event rooms.
• Occasional out of hours work may be required.

BASIC QUALIFICATIONS

• One or more years of experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting, or installing corporate AV systems.
• Excellent troubleshooting, problem-solving, and diagnosis skills with a general understanding of signal flow.
• Excellent communication, interpersonal, and presentation skills, both oral and written.
• Strong prioritization and organizational skills with attention to detail.

PREFERRED QUALIFICATIONS

• Experience with network technology including video and audio over IP.
• Knowledge of AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure, and Poly; control systems, DTP systems, matrix switchers, extenders, and audio DSPs.
• Willing to work in a fast-paced global environment where travel might be required.

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.