Automotive Technician

Donford Group; Stellenbosch; On-site; ZAR 25 000 - 45 000; Full time

Job summary

Join a forward-thinking company as a Motor Vehicle Technician, where your expertise will ensure exceptional customer service and vehicle safety. In this engaging role, you'll complete repair orders efficiently, diagnose issues, and communicate effectively with customers. You'll work in a dynamic environment, supported by a team focused on continuous improvement. If you're passionate about the automotive industry and have a keen eye for detail, this is the perfect opportunity to advance your career in a premium dealership setting. Embrace the chance to make a real difference in customer satisfaction and vehicle performance.

Qualifications

• Qualified Motor Vehicle Technician with Red Seal certification.
• Experience in a premium motor vehicle dealership is preferred.

Responsibilities

• Complete repair orders efficiently and achieve workshop targets.
• Diagnose customer problems and provide effective solutions.

Skills

Motor Vehicle Repair

Customer Service

Diagnostic Skills

Computer Literacy

Bilingual (English, Afrikaans)

Education

Qualified Motor Vehicle Technician (Red Seal)

Tools

Diagnostic Equipment

Service Management Software

Job description

Jaguar Land Rover Stellenbosch (A Donford Group Company)

(To apply for this position, please upload your current resume at https://www.donford.co.za/career/motor-vehicle-technician-2/ and NOT on LinkedIn)

Role Objective:

To provide excellent customer service by accurately completing repair orders within the allocated time and optimising productivity of the Service Department.

To ensure that the customer is confident that his interests and the safety of his vehicle are of the highest priority and that the Technician has the ability and resources to address any problems that the customer may experience.

Key Performance Areas:

• Complete repair orders efficiently and timeously within the allocated time

• Achieve workshop labour targets by working efficiently and up-selling where possible

• Diagnosing customer problems, providing appropriate solutions and communicating these effectively

• Ensure parts are ordered timeously, and booked out to Job Cards to enable timeous repair completion

• To keep informed on the changes in technology by attending training, reading bulletins and acquiring the knowledge to serve customers’ needs

• To support the Service Manager and Foreman with tasks that are beneficial to the company

• Manage adherence to all Dealership business processes and promote ongoing continuous improvements

• To ensure workstations/equipment/tools and all vehicles are kept neat, clean and tidy and treated with care

Minimum Requirements:

• Qualified Motor Vehicle Technician (Red Seal)

• Fully Bilingual (English, Afrikaans) – a third SA language would be an advantage

• Motor Vehicle Dealership experience – preferably in the premium segment

• Would be considered an advantage if working experience was within Jaguar Land Rover Dealership

• Computer Literacy

Essential Competencies:

• Following Procedures and Instructions

• Customer Focus

• Drive for Results (Productivity & Efficiency)

PLEASE NOTE: APPLICANTS FROM OUTSIDE OF WESTERN CAPE WILL NOT BE CONSIDERED

Include a cover letter as well as qualifications. Please ensure email address and mobile numbers are included

Please be advised that only shortlisted candidates will be contacted