Automotive Service Advisor - Edenvale

MoToRecuit; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading automotive service center in Gauteng is seeking an experienced Automotive Service Advisor. In this role, you'll manage service appointments, provide customer care, and ensure efficient service processes. The ideal candidate will possess a matric qualification and 2-3 years of related experience, excelling in customer service and communication skills. Attractive monthly remuneration of R 13 000 – R 17 000 is offered, along with incentives.

Qualifications

• Minimum 2-3 years’ Service Advisor or Customer Service experience in an Automotive workshop/dealership.
• Strong computer skills and excellent customer service.
• Completed Certificated Service Advisor training is advantageous.

Responsibilities

• Schedule and manage service bookings efficiently.
• Communicate with technicians to understand repair requirements.
• Prepare accurate estimates for parts and labour.

Skills

Strong communication and interpersonal skills

Excellent organizational and time-management abilities

Customer-focused with a passion for delivering exceptional service

Education

Matric (Grade 12)

Tools

MS Office Suite

CRM knowledge - Evolve

Job description

#DriveYourCareerForward as a Top Service Advisor

Automotive Service Advisor - Gauteng, Edenvale

Do you live and breathe cars and creating exceptional customer service experiences. Our client, an independent, RMI approved service centre, with a reputation for quality and integrity is seeking a hands-on service advisor.

As a service advisor, you will play a crucial role in the business by acting as the primary point of contact for customers requiring vehicle maintenance and repair services. The ideal candidate will be responsible for providing exceptional customer care and service, managing service appointments, and ensuring a smooth and efficient service process from start to finish.

It’s all about delivering exceptional service, exceeding sales targets, and ensuring every customer leaves with a smile! As the go-to expert for clients, you’ll build strong relationships, act as a trusted advisor, and thrive on productivity, upselling, and customer satisfaction

Remuneration

R 13 000 – R 17 000 per month, depending on experience. Benefits and incentives are offered.

Duties include

• Schedule and manage service bookings efficiently.
• Communicate with technicians to understand repair requirements and timelines.
• Prepare accurate estimates for parts and labour and clearly explain them to customers.
• Advise customers on recommended maintenance and repair options.
• Obtain approvals for services and document all work accurately.
• Maintain up-to-date customer and vehicle records.
• Keep customers informed throughout the service process, including delays or additional work.
• Perform final inspections before vehicle handover to ensure quality and satisfaction.
• Address customer queries or concerns promptly and professionally.
• Coordinate warranty, insurance, or roadside assistance claims as required.
• Identify additional service opportunities to upsell relevant products or services.
• Monitor Work in Progress (WIP) and ensure timely completion of all jobs.

Customer Service

• Greet customers promptly and courteously.
• Listen to customer concerns and provide accurate information regarding service needs.
• Maintain regular communication with customers during the service process, providing updates and addressing any questions or concerns.

Service Management

• Schedule service appointments and manage the service calendar to maximize efficiency.
• Prepare detailed repair orders by describing symptoms, problems, and causes discovered, as well as required repairs and services.
• Coordinate with the workshop team to ensure timely and accurate completion of work.

Technical Consultation

• Provide customers with detailed explanations of necessary repairs and maintenance, using clear and non-technical language.
• Advise customers on preventive maintenance and service intervals to promote vehicle longevity and performance.

Sales and Upselling

• Identify additional service opportunities and recommend products and services that enhance vehicle performance and customer satisfaction.
• Promote service packages, warranties, and parts to customers.

Administration

• Maintain accurate records of all service transactions and customer interactions.
• Ensure Accurate Warranty capturing
• Process payments and ensure all financial documentation is completed accurately.
• Handle customer complaints and concerns with professionalism and in accordance with dealership policies.

Requirements

• Matric (Grade 12) essential
• Minimum 2 -3 years’ Service Advisor or Customer Service experience in an Automotive workshop / dealership
• Strong computer skills - Computer Literate (MS Office Suite)
• Excellent Customer Service
• Completed Certificated Service Advisor training – Advantageous
• Previous experience as an automotive technician – Advantageous
• CRM knowledge – Evolve – Advantageous
• Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers.
• Strong knowledge of warranty policies and an eye for upselling opportunities.
• Own transport with valid driver's license and clean driving record
• Residing in Gauteng, East Rand

Skills & Personal Attributes

• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Professional, honest and reliable
• Positive solution-oriented approach to customer service
• Good technical knowledge of vehicle systems and repairs.
• Customer-focused with a passion for delivering exceptional service.
• Problem-solving skills and the ability to think on your feet.
• Ability to work effectively in a fast-paced and team-oriented environment.

If your current experience and skillsets tick majority of the job specification boxes, then :

Apply directly now – Send your CV to [e-mail]

Feel free to contact Hayley directly on 087265 3364 or send a WhatsApp to 082442 5410 for more information.

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Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 7 days from application, kindly consider your application as unsuccessful.

#Driveyourcareerforward

Simply click on the link and then the “APPLY” button

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Submission closing date : No later than 15 October 2025