Automotive Service Advisor - Edenvale

Mototeam (Pty) Ltd; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An automotive service provider in Johannesburg is seeking a Service Advisor to manage service bookings, communicate with technicians, and provide customers with detailed explanations of necessary repairs. The ideal candidate will have at least 2-3 years of experience in an automotive workshop and strong customer service skills. This role requires excellent communication abilities and organizational skills, along with a passion for delivering exceptional service.

Qualifications

• 2-3 years Service Advisor or Customer Service experience in an Automotive workshop/dealership.
• Strong computer skills.
• Own transport with valid driver's license.

Responsibilities

• Schedule and manage service bookings efficiently.
• Communicate with technicians for repair requirements.
• Provide detailed explanations of necessary repairs.

Skills

Strong communication skills

Customer service skills

Organizational abilities

Technical knowledge of vehicle systems

Problem-solving skills

Education

Matric (Grade 12)

Certificated Service Advisor training

Tools

CRM knowledge Evolve

MS Office Suite

Job description

Duties include

• Schedule and manage service bookings efficiently.
• Communicate with technicians to understand repair requirements and timelines.
• Prepare accurate estimates for parts and labour and clearly explain them to customers.
• Advise customers on recommended maintenance and repair options.
• Obtain approvals for services and document all work accurately.
• Maintain up-to-date customer and vehicle records.
• Keep customers informed throughout the service process, including delays or additional work.
• Perform final inspections before vehicle handover to ensure quality and satisfaction.
• Address customer queries or concerns promptly and professionally.
• Coordinate warranty, insurance, or roadside assistance claims as required.
• Identify additional service opportunities to upsell relevant products or services.
• Monitor Work in Progress (WIP) and ensure timely completion of all jobs.

Customer Service

• Greet customers promptly and courteously.
• Listen to customer concerns and provide accurate information regarding service needs.
• Maintain regular communication with customers during the service process, providing updates and addressing any questions or concerns.

Service Management

• Schedule service appointments and manage the service calendar to maximize efficiency.
• Prepare detailed repair orders by describing symptoms, problems, and causes discovered, as well as required repairs and services.
• Coordinate with the workshop team to ensure timely and accurate completion of work.

Technical Consultation

• Provide customers with detailed explanations of necessary repairs and maintenance, using clear and non-technical language.
• Advise customers on preventive maintenance and service intervals to promote vehicle longevity and performance.

Sales and Upselling

• Identify additional service opportunities and recommend products and services that enhance vehicle performance and customer satisfaction.
• Promote service packages, warranties, and parts to customers.

Administration

• Maintain accurate records of all service transactions and customer interactions.
• Ensure accurate warranty capturing.
• Process payments and ensure all financial documentation is completed accurately.
• Handle customer complaints and concerns with professionalism and in accordance with dealership policies.

Requirements

• Matric (Grade 12) essential
• Minimum 2 -3 years Service Advisor or Customer Service experience in an Automotive workshop / dealership
• Strong computer skills - Computer Literate (MS Office Suite)
• Excellent Customer Service
• Completed Certificated Service Advisor training Advantageous
• Previous experience as an automotive technician Advantageous
• CRM knowledge Evolve Advantageous
• Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers.
• Strong knowledge of warranty policies and an eye for upselling opportunities.
• Own transport with valid driver's license and clean driving record
• Residing in Gauteng, East Rand

Skills & Personal Attributes

• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Professional, honest and reliable
• Positive solution-oriented approach to customer service
• Good technical knowledge of vehicle systems and repairs.
• Customer-focused with a passion for delivering exceptional service.
• Problem-solving skills and the ability to think on your feet.
• Ability to work effectively in a fast-paced and team-oriented environment.

If your current experience and skillsets tick majority of the job specification boxes, then :

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