Automotive Manager Midrand

Flink Recruit Pretoria; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a Claims Manager to oversee the entire claims process in the automotive sector. This role involves leading a team of specialists, ensuring customer satisfaction, and improving claims processing efficiency. You will be responsible for managing claims from submission to resolution, collaborating with various departments, and conducting quality assurance audits. If you have a strong background in claims management and a passion for delivering excellent customer service, this is an exciting opportunity to make a significant impact in a dynamic environment.

Benefits

Medical Aid

Pension Plan

Qualifications

• Strong understanding of automotive products and industry regulations.
• Exceptional communication and leadership skills.

Responsibilities

• Lead and supervise a team of claims specialists, ensuring efficiency.
• Oversee the end-to-end claims process, ensuring accuracy and compliance.
• Collaborate with internal and external partners to resolve claims efficiently.

Skills

Team Management

Claims Processing

Customer Service

Communication Skills

Process Improvement

Education

Bachelor's degree in business administration

Bachelor's degree in finance

Job description

Claims Manager

Reference: PTA-SM-1

As a Claims Manager in the automotive industry, you will be responsible for overseeing the entire claims process for motor-related claims, ensuring efficiency, accuracy, and customer satisfaction.

You will manage a team of claims specialists and work closely with other departments to resolve issues and improve processes.

This role requires a strong understanding of automotive products, industry regulations, and exceptional communication and leadership skills.

Duties & Responsibilities

1. Team Management: Lead and supervise a team of claims specialists. Provide guidance, support, and training to team members. Monitor performance and implement strategies for improvement.
2. Claims Processing: Oversee the end-to-end claims process, from submission to resolution. Review and analyze claims documentation for accuracy and completeness. Ensure timely processing of claims while adhering to company policies and industry regulations.
3. Customer Interaction: Serve as a point of contact for escalated or complex claims issues. Communicate with customers to gather necessary information and provide updates on claim status. Handle customer inquiries and complaints professionally and efficiently.
4. Collaboration: Collaborate with internal departments, including customer service, sales, and manufacturing, to address claims-related issues. Work with external partners, such as insurance providers and suppliers, to streamline processes and resolve claims efficiently.
5. Quality Assurance: Conduct regular audits of claims files to ensure compliance with company standards and regulatory requirements. Identify trends or patterns in claims data and implement corrective actions as needed.
6. Process Improvement: Identify opportunities to streamline and improve the claims process. Develop and implement new procedures or systems to enhance efficiency and accuracy. Monitor industry trends and best practices to stay updated on emerging technologies and methodologies.
7. Reporting: Prepare and present reports on claims activity, including trends, performance metrics, and areas for improvement. Provide insights and recommendations to senior management based on data analysis.

Requirements

Bachelor's degree in business administration, finance, or a related field (Beneficial).

Package & Remuneration

Annually plus Medical and Pension structure.