Automated Teller Machine (ATM) Device Monitoring Agent

HR Genie; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading cash management solutions provider is seeking ATM Device Monitoring Agents in Centurion. Responsibilities include coordinating logistics, managing non-operational devices, and ensuring adherence to safety protocols. Applicants should have Grade 12 and at least 2 years of experience in ATM field operations. This role emphasizes customer-centric service and effective problem-solving skills.

Qualifications

• Minimum of 2 years ATM Field experience.
• Demonstrated understanding of ATM Custodian and Clearing Team duties.
• Ability to deal with pressure and manage time effectively.

Responsibilities

• Coordinate logistics with the G4S Clearing Team for non-operational devices.
• Inform on-duty agents about non-operational devices and ETA.
• Create schedules for the G4S Clearing Team to attend to down devices.

Skills

ATM Field experience

Problem-solving

Time management

Customer Centric

Education

Grade 12

Job description

Overview

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, is recruiting 7 ATM Device Monitoring Agents based at our operations in Centurion, reporting to the National ATM Manager.

Responsibilities

• Coordinate logistics with the G4S Clearing Team or Custodians of devices that are non-operational and establish the estimated time of arrival (ETA) for each down device.
• Inform the on-duty Agent of the non-operational devices and the ETA as established with the G4S Clearing Team or Custodian.
• The on-duty Agent creates a schedule for the G4S Clearing Team or Custodian allocated to attend to the down device, including access to the G4S field staff member smart lock key to access the ATM cubicle and ATM safe.
• On arrival at the device, the G4S Clearing Team or Custodian attempts to resolve the issue as First Line Maintenance (FLM).
• If the fault cannot be resolved as FLM, the G4S Clearing Team or Custodian informs the on-duty Agent.
• The respective vendor (Altron, Bytes or Diebold) as Second Line Maintenance (SLM) will allocate a technician to attend.
• When the technician's ETA is established, the Agent will allocate the G4S Clearing Team or Custodian to attend the call.

Additional Call Management

• Assign Preventative Maintenance calls as per client roster.
• Assign Deep Cleaning Calls as per G4S Custodian and Clearing Team field information.
• Assign Network calls after engaging with the Client's Network Team.
• Assign Maintenance calls (e.g., cubicle globes) to be changed or replaced.
• Assign Project(s) Calls such as software upgrades or device upgrades.

Health and Safety

• Embrace a culture of "Safety First" and adhere to company Health and Safety Procedures beyond vehicle safety.
• Do not expose self, vehicle, assets, or crew to risks; do not expose the public or customers to risk.
• Participate in safety forums at the branch level and report all safety incidents to the Control Room.
• Attend safety education and refresher programmes.
• Wear protective clothing (bulletproof vests) at all times in the performance of duties, including in secure environments.
• Obey any reasonable instruction or duties issued by branch management.

Qualifications and Experience

• Grade 12
• Minimum of 2 years ATM Field experience
• Demonstrated understanding of ATM Custodian and ATM Clearing Team duties
• Ability to deal with pressure/time management
• Effective problem solving and decision making abilities
• Customer Centric

If you're ready to take on this important role and contribute to a leading cash management solutions provider, apply today!