Audiologist (Junior Lexie Expert)

hearX Group; Pretoria; On-site; ZAR 150 000 - 250 000; Full time

Job summary

An innovative company seeks Junior Lexie Experts to provide exceptional support for hearing aids. In this role, you will assist customers remotely, troubleshooting issues and ensuring optimal functioning of hearing aids. You will play a crucial role in customer retention and onboarding, utilizing your strong communication skills and experience in customer relations. This position offers a unique opportunity to contribute to a hearing program aimed at enhancing customer experiences in the United States. If you are passionate about helping others and have a knack for technology, this role is perfect for you.

Qualifications

• 1-2 years of experience in fitment and troubleshooting of hearing aids.
• Strong customer relations and experience in a digital environment.

Responsibilities

• Provide high-quality support for hearing aids via remote care.
• Assist customers with troubleshooting and fine-tuning hearing aid settings.

Skills

Excellent English skills

Excellent communication ability

Customer relations

Troubleshooting skills

Tools

Customer management system

Job description

Job Location : Gauteng, Pretoria
Deadline : April 06, 2025

Job purpose :

1. Junior Lexie Experts will provide high quality support and remote care under the guidance of the Lexie Experts to a hearing programme being provisioned to service the market in the United States.
2. Junior Lexie Experts assist customers remotely via video and voice calls, texts, emails and messenger services, troubleshooting issues with hearing aids and making suggested changes and tweaks to the settings and functioning of the hearing aids for the customer.
3. Junior Lexie Experts will provide hearing aid retention through support calls to existing customers and the onboarding of new customers.

Minimum applicable experience (years) :

1. 1 - 2 years

Required nature of experience :

1. Fitment of hearing aids
2. Troubleshooting hearing aid related issues
3. Troubleshooting customer experience related issues
4. Basic fine tuning of hearing aid settings
5. Customer relations and relationship management
6. Administration and customer record management
7. Working within a digital environment

The following experience would be advantageous :

1. Working in a call centre or in sales
2. Ease of use with video calling

Skills and Knowledge :

1. Excellent English skills with a neutral English accent
2. Excellent communication ability and oratorship
3. Working with a customer management system