AU Success Partner Night Shift ZR722JOB

PeoplePartners; Durban; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dynamic Success Partner to enhance client relationships and drive growth in their Australian market. This role is pivotal in ensuring client satisfaction through effective onboarding, regular engagement, and proactive problem-solving. You will leverage your expertise in client relationship management and upselling to foster long-term partnerships. With a focus on delivering exceptional service, you will play a key role in maintaining high client retention and driving revenue growth. Join a vibrant team that values innovation and client success, and be part of a mission to transform talent solutions.

Benefits

21 leave credits

Birthday gifts

Loyalty gifts

Christmas gifts

Work-life balance

Active employee engagement events

Qualifications

• 3+ years in client relationship management or business development.
• Proficient in Problem-Centric Selling and upselling strategies.

Responsibilities

• Guide clients through onboarding and ensure their success.
• Drive organic growth through proactive client engagement.

Skills

Customer Service

Communication

Problem-solving

Negotiation

Data Analysis

Education

Bachelor's degree in Business Development

Matric

Tools

CRM tools

Job description

At PeoplePartners, we are on a mission to transform the way businesses build and retain high-performing teams. As a leading outsourced talent solutions provider, we partner with global clients to deliver strategic staffing and recruitment solutions. Our client-centric approach is what makes us different; we don't just fill roles, we create success stories! Learn more at [website].

Job Overview

Are you passionate about client success, retention, and revenue growth? Do you thrive in a role that blends relationship management, business development, and problem-solving? If so, this role is perfect for you! We are looking for a Success Partner to join our Durban-based team and manage our Australian client base. Reporting to the Head of Sales (South Africa), you will play a pivotal role in:

1. Driving organic growth through proactive client engagement.
2. Ensuring high client retention by addressing challenges before they escalate.
3. Increasing client replacement towards attrition to sustain and grow revenue.

Job Description

As one of the Success Partners, your responsibilities will include:

• Client Onboarding & Success Management: Guide clients through onboarding, ensuring they have the best experience with PeoplePartners from day one.
• Regular Client Engagement: Conduct catch-ups, audits, and strategy sessions to identify challenges and opportunities.
• Proactive Problem Solving: Hear the whispers before the screams; act on early signs of dissatisfaction to prevent churn.
• Revenue Growth & Upselling: Identify opportunities for clients to expand their teams through referrals, re-engagement, and cross-department staffing.
• Client Advocacy & Feedback: Drive a high Net Promoter Score (NPS) by delivering exceptional service and ensuring continuous improvement.

Requirements

• Matric, Bachelor's degree in Business Development or a related field.
• At least 3 years of experience in client relationship management, account management, or business development (ideally in BPO, staffing, or talent solutions).
• A self-motivated, adaptable mindset with a passion for client success.
• Strong ability to drive growth and retention through high levels of customer service.
• Proficiency in Problem-Centric Selling: Expertise in identifying client needs and pain points through detailed discovery processes.
• Track Record in Upselling: Demonstrated ability to leverage client insights to craft solutions that enhance client value and boost revenue.
• Exceptional Communication Skills: Superior verbal and written communication abilities crucial for negotiations and high-level dealings.
• Exceptional problem-solving and negotiation skills.
• Tech-savvy and able to analyze data to inform client strategies.
• Availability to work overnight hours (12:00 AM - 09:00 AM SAST) to align with our APAC/AU client base.
• Experience working with an AU/APAC client base.
• Background in sales, talent acquisition, or HR consulting.
• Familiarity with CRM tools and customer success metrics (e.g., organic growth targets, attrition rates).
• Onsite setup with company-provided equipment.
• Benefits include 21 leave credits, birthday, loyalty, and Christmas gifts, work-life balance, and active employee engagement events.

Key Skills

Customer Service, Communication, Problem-solving, Negotiation, Data Analysis