AU Success Partner (Night Shift) | ZR_722_JOB

PeoplePartners BPO Inc.; Durban; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading outsourced talent solutions provider in Durban seeks a Success Partner to manage its Australian clientele. In this role, you will enhance client relationships, drive revenue growth, and problem-solve to ensure client satisfaction. Ideal candidates will have a strong background in business development and client management, along with excellent communication and negotiation skills.

Benefits

21 Leave Credits

Birthday Gift

Loyalty Gift

Christmas Gift

Work-Life Balance initiatives

Team Building events

Qualifications

• Matric + Bachelor degree required.
• At least 3 years experience in client relationship management or business development.
• Availability to work overnight hours.

Responsibilities

• Guide clients through onboarding and ensure satisfaction.
• Conduct regular client engagement and problem-solving.
• Drive growth and client advocacy to improve Net Promoter Score.

Skills

Client Relationship Management

Problem-Solving

Communication

Negotiation

Business Development

Education

Bachelor degree in Business Development or related field

Tools

CRM tools

Job description

At PeoplePartners, we are on a mission to transform the way businesses build and retain high-performing teams. As a leading outsourced talent solutions provider, we partner with global clients to deliver strategic staffing and recruitment solutions. Our client-centric approach is what makes us different – we don’t just fill roles, we create success stories! Learn more at .

Job Overview

Are you passionate about client success, retention, and revenue growth? Do you thrive in a role that blends relationship management, business development, and problem-solving? If so, this role is perfect for you! We are looking for a Success Partner to join our Durban-based team and manage our Australian client base. Reporting to the Head of Sales (South Africa), you will play a pivotal role in:

1. Driving organic growth through proactive client engagement.
2. Ensuring high client retention by addressing challenges before they escalate.
3. Increasing client replacement towards attrition to sustain and grow revenue.

Job Description

As one of the Success Partners, your responsibilities will include:

• Client Onboarding & Success Management – Guide clients through onboarding, ensuring they have the best experience with PeoplePartners from day one.
• Regular Client Engagement – Conduct catch-ups, audits, and strategy sessions to identify challenges and opportunities.
• Proactive Problem-Solving – "Hear the whispers before the screams" – act on early signs of dissatisfaction to prevent churn.
• Revenue Growth & Upselling – Identify opportunities for clients to expand their teams through referrals, re-engagement, and cross-department staffing.
• Client Advocacy & Feedback – Drive a high Net Promoter Score (NPS) by delivering exceptional service and ensuring continuous improvement.

Requirements

• Matric + Bachelor degree in Business Development or a related field.
• At least 3 years of experience in client relationship management, account management, or business development (ideally in BPO, staffing, or talent solutions).
• A self-motivated, adaptable mindset with a passion for client success.
• Strong ability to drive growth and retention through high levels of customer service.
• Proficiency in Problem-Centric Selling: Expertise in identifying client needs and pain points through detailed discovery processes.
• Track Record in Upselling: Demonstrated ability to leverage client insights to craft solutions that enhance client value and boost revenue.
• Exceptional Communication Skills: Superior verbal and written communication abilities, crucial for negotiations and high-level dealings.
• Exceptional problem-solving and negotiation skills.
• Tech-savvy and able to analyze data to inform client strategies.
• Availability to work overnight hours (12:00 AM – 09:00 AM SAST) to align with our APAC / AU client base.
• Experience working with an AU / APAC client base.
• Background in sales, talent acquisition, or HR consulting.
• Familiarity with CRM tools and customer success metrics (e.g., organic growth targets, attrition rates).
• Onsite setup and company-provided equipment.
• 21 Leave Credits, Birthday Gift, Loyalty Gift, Christmas Gift.
• Work-Life Balance initiatives and active employee engagements, including Christmas Party & Team Building, and virtual town-hall events with prizes.