ATM Field Engineer (East London)

Datacentrix; East London; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is looking for an ATM Field Engineer to join their dynamic team in East London. This role involves installing, servicing, and maintaining ATM machines and self-service kiosks, ensuring high compliance with service level agreements. The successful candidate will possess strong technical skills, particularly in ATM repairs and diagnostics, and will be required to travel frequently to client sites. With a focus on quality and customer satisfaction, this position offers a unique opportunity to work in a fast-paced environment while making a significant impact on service delivery. If you are passionate about technology and customer service, this role is perfect for you.

Qualifications

• 5+ years of experience in ATM repairs and installations.
• A+ Certification and Matric are compulsory qualifications.

Responsibilities

• Install, service, and maintain ATM machines and kiosks.
• Perform diagnostics and quality checks on ATMs.
• Provide customer training and resolve technical issues.

Skills

ATM repairs

Technical diagnostics

Customer service

Windows operating systems

Education

Matric / Grade 12

A+ Certification

Tools

Self-Service Kiosks

Diagnostic tools

Job description

Job Title: ATM Field Engineer (East London)

Job Location: Eastern Cape, East London

Application Deadline: May 10, 2025

Overview

Datacentrix is seeking an ATM Field Engineer based in East London. The successful candidate will be responsible for installing, servicing, maintaining, and repairing ATM machines and Self-Service Kiosks at various sites, ensuring compliance with service level agreements (SLAs).

Travel Requirements

This role involves regular travel to client sites in and around the Nelspruit region. A valid driver’s license and willingness to travel are essential.

Qualifications and Experience

• Matric / Grade 12 (Compulsory)
• At least 5 years of technical experience in ATM repairs and installations
• Experience with Windows operating systems and desktop computers
• A+ Certification
• Own reliable vehicle and valid driver's license

Responsibilities

• Commissioning ATM tests and preparations
• Performing ATM repairs, diagnostics, and quality checks
• Refurbishing used parts
• Preparing ATMs for installation and commissioning
• Conducting alignment testing on ATM dispensers
• Providing customer training
• Performing quality checks on ATMs
• Testing and resolving technical issues
• Self-management and issue resolution with clients
• Field repairs and documentation
• Final sign-off on ATM implementation